ComplaintsforHotelsone.com
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Complaint Details
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Initial Complaint
09/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I wanted to book a two night stay at the Hume Hotel in Nelson B.C. Called a number that I thought was the Hume hotel number, I asked if I was speaking to the Hume Hotel and was told yes. I was never informed they were a third party booking site, was not informed of their cancellation policy of having to pay one nights room fee plus their extra charges. And the best part was they never informed they would be charging me in U.S. currency. Person on the phone told me my bill would be $746.80. Didn't say anything about it being in U.S. dollars. Upon discovering this I called and cancelled my reservation with them. I spoke to five different people before a "supervisor" finally returned my call. Voiced my concerns, the most important one being I want a full refund. So far I have only been refunded half the original amount. With the exchange I was charged $1,041.28 on my credit card and they refined me $523.23. They misled me as their website looks almost identical as the actual Hume Hotel website. Along with not informing me of them being a third party, not informing me that I would be charged in U.S. dollars and not informing me of the cancellation policy until I read and discovered all this in the email they sent me. And by that time they've got you! So I would greatly appreciate it if the BBB could help me out and get the rest of my refund. Thank you and feel free to contact me anytime. ***** *****
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.