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ComplaintsforTexas Insurance & TC LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
GOOD AFTERNOON, WE ARE A TRUCKING COMPANY BASED IN ****** TEXAS, WE HAVE PENDING REVOCATION OF INSURANCE. WE HAVE BEEN SENDING CONSTANT *****S REQUESTING THE ENDORSEMENTS THAT HAVE BEEN MADE IN OUR POLICY AND *********************** OWNER OF TEXAS INSURANCE & TC LLC TOOK HER ALMOS TWO WEEKS TO SEND THEM TO US. AFTER WE GOT THE ***** WITH ENDORSEMENTS WE FOUND IN THE ***** SEVERAL ENDORSEMENTS AND ONE IN PARTICULAR THAT WAS SIGNED BUT NOT FROM ME AND IT WAS SIMILAR TO MY SIGNATURE. *********************** FALSELY SIGNED THE DOCUMENT BECAUSE NEVER HAVE I BEEN ASKED TO SIGN ANY ENDORSEMENT.I CALLED TRISURA THE MAIN INSURANCE ABOUT THIS CITUATION AND WE ARE CURRENT WITH PAYMENTS WITH AGILE THE FINANCE DEPARTMENT. WE STARTED A PROYECT WITH A SHIPPER WHERE WE LOWERED OUR INSURANCE RADIOUS MILEAGE SINCE WE NO LONGER NEEDED FOR IT TO BE SO LONG DISTANCE SINCE *****S WERE GOING TO BE SHORT *****S. THE ***** DIDNT WORK OUT SO WE REQUESTED FOR IT TO BE RAISED ONCE AGAIN TO NORMAL MILEAGE AS HOW IT WAS. WE GET A QUOTE AND WE THOUGHT IT WAS REALLY HIGH DOLLAR AMOUNT TO RAISE ONCE AGAIN. WE CALL TRISURA INSURANCE COMPANY AND THEY TELL US IT WAS A DIFERENT AMOUNT FOR THAT IT WAS A DIFFRENCE IN THE THOUSANDS. *********************** OWNER OF TEXAS INSURANCE HAD INCREMENTED THE AMOUNT OF THE ORIGINAL ENDORSEMENT THAT ******* SENT TO HER, AND SIGNED IT AS SHE WAS ME AND ****** SINCE WE DIDNT RECEIVE ORIGINAL ENDORSEMENT TOLD US IT WAS A HIGHER DOLLAR AMOUNT TO PAY. I DONT KNOW HOW LONG SHE HAS BEEN FALSIFYING MY SIGNATURE AND TO WHAT OTHER PURPOSES OF USE. WE HAVE EVERYTHING IN *****.I WOULD LIKE FOR HER TO BE INVESTIGATED ON THE MATTER THAT SHE NOW GAVE THE ***** TO TRISURA TO CANCEL OUR INSURANCE POLICY WHEN WE CAUGHT HER FALSIFYING MY SIGNATURE AND GIVING US INFLATED DOLLAR AMOUNT OF MONEY TO PAY HER FOR HER ILLEGAL INRICHMENT. THANK YOUBusiness response
11/28/2023
Good afternoon
Unfortunately *************** refuses to come into the office to sit down and clear up and questions she may have.
Texas Insurance strives to give the best service to her as to all our insureds. As of today, there is still un unpaid balance of over $4,000 due to **, and *************** refuses to answer our calls.
We understand the trucking industry is suffering due to the economy, and in effort to assit her, we have paid her outstanding invoice to insurance company to get her policy reinstated, and still waiting for payment from insured.
As of today, she is still currently an active insured with Texas Insurance. We gave her the option to cancel current policy back in October, and she opted to remain insured with Texas Insurance.
We accept this as a resolution to anything previuosly mentioned. Like always, our office is always elcoming to recieved any of our insureds.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.