ComplaintsforClassic Collision League City

• Initial Complaint

  04/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Collison Classic picked up my car on October 22, 2023 because they were Preferred Partner GEICO Insurance. Accident October 20th. There have been many excuses of delays, which my vehicle wasn't ready until January 22,2024 I had been very patient, believing in them and all their excuses of each month delayed. During that time, I received 3 text messages on three different dates saying my vehicle was ready, I was told computer glitch problem each time. I pick up my vehicle on January 22nd, missing engine splash guard and washer for wipers didn't. Mr. ****** representative, only had more excuses, but said to bring it to fix washer and they would order splash guard. And notice later, even on the final bill, they lied and shows noted vehicle was out November 30th. I emailed Mr. ****** February 5th, no reply, I had to email again on the February 19th. As per his request, I took my vehicle back to League City for them to fix washer for wipers, and was told splash guard was on back order. But the Windshield Washer was repaired incorrectly, they have washer working for back window when trying to use button for front window washer water. I called said to bring back, so for it was best to go for one visit for both. Several weeks pass and still no reply on splash guard. I called, still on back order. After a month went by, I had to email and follow up again. Only to be told by Mr. ****** that is no longer available discontinued. I researched myself, and contact ***** Ford Parts (located just 5 minutes from Classic Collison), I was given the part Number FLIZ5D032A and it was available. It's April 24th and I still have not received a follow-up even after GEICO Supervisor, Ms. *** has contacted them. Why did this business lie ? Why does it show on final bill that my vehicle was November 30th? Again my vehicle was in their care for 3 months from October 22,2043-Janaury 2024, Why didn't Collison Classic, League City not check everything before I was told it was finally ready? It's been over 3 months, I have been patient throughout October - January until after picking up my car in January. After Classic Collison had it in their shop for repairs for three month and to still not even care to get back to me. It feels almost intentional ignoring my request for help. As they are not even mindful of what I went through from the accident. I had to pay my vehicle note for 3 months and not to mention insurance for 3 months - totally over $2000.00. Stressed because I hadn't been able to work during any of that time until end of February. I am self employed, it been challenge. I no longer trust Classic Collison of League City, they don't care about their customers has been my experience. I am requesting my $500.00 deductible back to take else where to get my splash guard and fix the windshield washer they broke. They failed at their "Mission Statement of their one single goal" Classic Collision was established in 1983 in Atlanta, Georgia, with one single goal: offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials.

  Business response

  05/14/2024

  After the customer picked up the vehicle, we received a call from the customer advising that she had two issues: an oil smell and a belt squeal. Once inspected, it was determined that the valve covers were leaking oil, which was causing the smell and the belt squeal noise.
  

  We then received a call stating that the rear washers were not spraying, and an undercover was missing.  We asked the customer to return the vehicle to inspect the washers and inspect the cover issue. The customer has not returned with the vehicle for reinspect.  We have verified that the undercover, part # 4L1Z 7811172A, is not available and has been discontinued.  We have verified this from Jerry at ***** ****** Ford and Mark at ***** Ford in Dickinson. We have tried to find an LKQ part or other options, and no used parts are available. We notified GEICO that the part was discontinued, and the Adjuster, Pete *******, also called to verify that the part was discontinued. 
  

  We remain committed to resolving both issues and have made every effort to find the discontinued undercover. However, without the vehicle, we are unable to address the washer issue. We need the customer bring the vehicle back to our location for further inspection. 
  

  Thanks - Classic Collision 

  Customer response

  06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [Provide details of why you are not satisfied with this resolution.]

   

  With desperation to finalizing a solution to this unfortunate service taken place October 21, 2023 - January 22, 2024.
  

   

  First and foremost to Classic Collison 5/18 reply....

   "after the customer picked up vehicle, they received a call from customer advising....."  

   

  My Reply - I didn't call first, I sent email two weeks (February 5th (6:26AM) after picking up my vehicle which was on January 22nd. 

   

  My Reply - I emailed Mr. ****** / Classic Collison representative on 2/5/24 with way more than two issues/concerns and questions.  Thankfully, most worked out, and I received denial of windshield reason not being repaired. 

   

  The Two Main Concerns, were "Front Only" Washer Fluid not working,  the Missing of Under Splash Guard and Oil Smell. I realized not working. missing guard and smell was after bad weather we got. 

   

  Now February 19th - still no reply from Mr. ****** / Classic Collison, I sent f/u email at 7:18am  (2/19/24) asking for reply and received a quick rely by Mr. ****** @ 7:29am with his apologies, they've been busy saying the earliest I could bring would February 27th  ... and that's been the example of customer service I have struggle with..

   

  I did take it back to Classic Collison for "Front Only Washer Fluid fix and it was when I was told my Splash Guard would be there in a few weeks.  Sadly from that experience, I learned at next rainout which was a just a week or so later that, washer fluid was switched - now front washer turns on the back and back washer fluid button turns on the front.

   

  The Splash Guard was just was big story reason after next and next and still happening, it's so not even worth retyping it, it's all documented as well. And it's all been exhausting. Is this the customer service written as their mission statement ?  

   

  At this point, I want to scream......

  HELLO,  Classic Collison, you kept my vehicle for 3 Months, it was to be fixed by end of November that was over 30 days from accident. And I was always understanding. Along with receiving Classic Collison's two misleading emails/texts saying my vehicle was ready and to be told they were system errors. Twice several weeks apart ? 

   

  To this date (June 18th),  There has not been "customer care service" reach out phone call, email or text from Classic Collison to show they care in working out a solution for us both. 

   

  It doesn't feel so great to continue to be treated as if this is all my fault.  My true experience with Classic Collison is, No regards to what  they're customer (a small business owner as well) may already be struggling with due to the accident of why my vehicle was there in the first. They were GEICO Preferred.  

   

  I had to pay my car insurance and car note for two month and not even have my vehicle for those two months. Not physically able to work was a big hit was for me. No Classis Collison regards to that, and I feel I should matter. 

   

  Classic Collison reply was as they say, "they remain committed"...

   

  My Reply... How, When ? Is what I would like to know... 

  as they not yet put effort in resolving it. I believe the document trail shows their exact effort.  And none of it feels good. With that all said, It's hard to trust a company whom in over past 6 months still has not reached out to resolve.

   

  I absolutely no longer have faith or trust Classic Collison and I am asking for my $501.00 to please be refunded, therefore I can fix my washer fluids correctly and purchase my splash guard.

   

  I appreciate your efforts in final resolution to close this case.

   

  Thank you,

  Lisa Quintanilla

   

   

  
  
  Regards,
  
  
   

  
  

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