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Find a Location

Christian Brothers Automotive Franchise - League City has 1 locations, listed below.

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    Business ProfileforChristian Brothers Automotive Franchise - League City

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company specializes in auto repairs.

    Business Details

    Location of This Business
    1515 FM 646 Rd W, League City, TX 77573
    BBB File Opened:
    4/22/2014
    Years in Business:
    14
    Business Started:
    12/7/2009
    Type of Entity:
    Corporation
    Business Management
    • Ms. Christie Miller, Office Manager
    Contact Information

    Principal

    • Ms. Christie Miller, Office Manager

    Customer Contact

    • Ms. Christie Miller, Office Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/30/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I HAVE LOST TRUST IN THE MANAGERS AND MECHANICS TEAM. THEY HAVE TRIED TO CREATE AND MANUFACTURE EXTRA LABOR COST. THE MECHANIC WAS DOING A/C WORK ON MY VEHICLE AND SAID HE WOULD NOT DO THE JOB IF I DIDN’T AGREE TO REPLACE MY HOSES. We agreed to have them perform what they deemed necessary. PRIOR TO TAKING MY VEHICLE IN THE ACTUATOR WAS NOT HAVING AN ISSUE AND WAS NOT MAKING ANY CLICKING SOUND OR KNOCKING SOUNDS. AFTER THEY COMPLETED THE OVER $3000 WORTH OF WORK THEY CHARGED US AND TOLD US THE WORK IS Under WARRANTY. WE DROVE OFF THE LOT WE WENT HOME PARKED THE CAR FOR TWO DAYS. GOT BACK IN THE CAR TWO DAYS LATER WENT ABOUT A BLOCK AND A HALF AND THE KNOCKING SOUND BEGAN. WE PARKED THE CAR AND CALLED THEM ON MONDAY TO ALLOW Y’ALL TO KNOW WHAT WAS GOING ON. NOW THEY WANT TO CHARGE US AN ADDITIONAL THOUSAND DOLLARS TO FIX WHAT THEY BROKE. WE DID NOT HAVE ANY KNOCKING SOUND PRIOR TO VISITING THEM. THEY REMOVE THE ENTIRE DASHBOARD AND NOW WANT US TO PAY AGAIN FOR THEM TO REMOVE THE DASHBOARD AND FIX THE NOISE THAT THEY CREATED. I HAVE BEEN IN COMMUNICATION WITH THE MANAGING TEAM . TODAY IS THURSDAY JUNE 30 THEY TOLD ME THEY WOULD CALL ME BACK LAST THURSDAY, JUNE 23 I HAVE NOT HEARD FROM ANYBODY AS OF THIS MOMENT.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert B

    1 star

    04/20/2023

    The location of the franchise is the worst auto mechanic's I've dealt with in a lot of years. Plus I've use 3 others in 2 states prior to this repeatedly. They quoted work which we paid 100% only to be found dead, by the side of the road. This was after we brought the car back for a leak that was not there before we brought it in. When I point out this to them in a direct post too the owner they basically ganged up on me with 2 other mechanic's beside the owner and said it was completed correctly. After this I was told they did not like my elevated tone, to which I replied your telling me I'm dreaming this problem with photos to prove it. I had to go too Orielys to get the parts to fix it correctly. I even went as far to buy gigantic q tips to clean out divots in the cylinder head to find out for myself, where the oil leak was coming from. But, on top of that, they had the car 2 weeks, never called us too update. finally they listened to me after that, because they finally watch a YouTube video on where the leak is coming from that I sent them months before. I have full documentation of all our conversations, photos text and the direct email and receipts to which, the owner has not responded back to us since after we met at his shop in response too our email before any review.

    Local BBB

    BBB of Greater Houston and South Texas

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