ComplaintsforAmerican Homestar Corporation
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Complaint Details
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Initial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a home 3 months ago and the house they delivered has crooked wall and sheetrock hanging below the floor in the bathroom. the salesman just keeps saying he has called the factory . for two months now he keeps saying he has done all he can do. the model home we looked at was almost perfect and thats why we made the purchase. they claimed to have another house just like it on another lot for $20k less. but two walls are bowed and crooked ,not like the house we were shown. Justin the salesman just keeps putting me off blaming it on the factory. the people at customer service will not answer the phone and have said they are not coming back to fix the problems. Rabecca at customer service has told me to file a complaint, because they are not coming back. This seems to be a tactic of this company. If its not something simple they send someone out to say "there is nothing wrong" or claim" its fixed" and they never fix the problem. then they just stop answering the phone. I havefiled a complaint with the ***** ******** *******.Initial Complaint
01/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
BUYER BEWARE!!!! Do not purchase a manufactured home period. Go with a home builder!!! These people are TERRIBLE…they don’t care about you. They care only about your MONEY. We’ve been in our home for 8 months more and our roof is still leaking badly and we have lots of other leaks. Sewer was badly installed. Kara, the manager has promised a million times to fix them but we continue to be ghosted. The air conditioner breaks every 3 weeks, I’ve demanded a new unit but they refuse and continue to patch on the old one. There’s more, I could go on! We pay a nearly $2000/month mortgage for this crap. THIS PURCHASE WAS THE WORST PURCHASE OF OUR LIVES! We should have went with a home builder!!! They had the nerve to comment on one of my reviews that I refused to let one of their workers in…come on y’all forgot to mention that it was the middle of Covid and their worker REFUSED to put a mask on in my home with my 6 KIDS. Cut the crap this piece of shit mobile home should have never been delivered to my property as raggedy as it was. You sent 3 contractors out to fix the leaking roof HELLO IT’S STILL LEAKING DUMBYInitial Complaint
11/09/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We initially went to see a modular home at *** ***** ***** in Lytle, Texas. I was assured that they were the best option for what we wanted. The house would be finished on the property within 8 weeks of delivery. We have had two people at the office that we have worked with. The first was Kimberli *****. She was fine until the plumbers left the water off on our property for over 36 hours without informing us, killing 2 of our whitetail deer. When my husband called, she told him to turn it back on if he wanted to. He said how do I know there is not a leak in the house, she said it is on you if there is? He said oh no ma'am it is on y'all. She hung up on him. Then we started working with Melissa Koenig. She assured me that she would take care of us and that it was not acceptable what Kimberli did. We have had nothing but the run around with her. House was delivered on June 23rd after being ready for delivery since May 25th. The house is not level, has never been level and at this point will never be level. The guest bathroom does not flush. The doors, cabinet and bookcase are all nicked up and cracked. The deck in not like the blue prints. We paid for every upgrade and this house looks like crap. I am beyond frustrated. We have still not been able to move in since it has not been finished or inspected. They have already received all but 10% of our money. I just want things completed so we can finally get into our house. No one will answer at customer support, phone or email. I guess I will have to hire a lawyer?Initial Complaint
09/19/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Bought the house in Dec 15 2021 and the Master bathroom and Bedroom does not heat or cool like the rest of the house. Made the complaint in March and nothing has been done yet. Also has low water pressure. The house came with a one year warranty.Initial Complaint
08/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On August 4, 2022, I was looking for a home. My husband and I. We were told by Keli W***. We had to put in 1,000 dollars but it was completely refundable. Well, we didn't choose to buy a home from them. I went and spoke with them a few days later. She said no problem and it would be refunded in 2 weeks. It is now been more than three and she won't answer the phone and she is not returning my voice mails. I have the receipt showing I can have a refund but have been unable to get one. The store is in Burleson and I can not keep driving out there just for her to say we are refunding you or just let me hold on to the money for you.Initial Complaint
08/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
We have had problems from day 1 of this Mobil home being set on our property December of 2021. The foundation ( pad) was set by their 3rd party contractor and it looked like it would not pass inspection..Chris L******* from Oak Creek confirmed it had passed inspection. Needless to say we did not move in to this house until April 2nd of 2022 because of repairs needed to be done... 4 months into residing in this house the doors frames, walls, and main joint where the double wide comes together is coming out of alignment.. I have asked of proof of their 47 point inspection before move in ( none provided) This house is still under one year warranty and Oak creek will not perform another water level test and relevel this house.. there are more repairs to be done in house but it makes no sense to do trim work when house is shifting. I bought this home so I could move my mother in since her husband died 3 years ago and didn't want to live alone no longer..I just want a safe place that's going to last so my family can live in..please help
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Customer Complaints Summary
23 total complaints in the last 3 years.
1 complaints closed in the last 12 months.