ComplaintsforAdvantage BMW Clear Lake
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
When our car was ordered we were advised to go with a 2022 because of the war in Ukraine where parts were made would cause delivery delays. Three weeks after our car arrived at the port the 2023’s were delivered. Our MINI SE was delivered in April 2022 with multiple issues: cracked windows, dents, moisture in escutcheons, and software problems. The headlights have moisture in them and they claimed that is a normal thing. We were misled by the Finance Director about additional warranties. Every time we returned our car to the service department for warranty work they would keep it for weeks at a time and more mileage was put on the car than what they claimed for service. The last time it was taken in for service it was wrecked by the technician, and they refused to let us see it. The video showed differently from what the General Manager claimed, trying to cover up how it really happened. After the wreck the GM refused to honor the additional warranties we were forced to purchase. The Salesman was informed of our intent to take our car overseas and he told us the warranty would be valid where we wanted to go. Later we learned the warranty is only good in the U.S. The Service Director was excessively rude and condescending to my wife, and the General Manager dismissed it by saying it’s how he talks to his employees. We ARE NOT employees. The Service Manager ridiculed us that our car was only a MINI and not a high-end BMW. The GM never saw the car until the day it was returned. At that time he refused to honor the Lifetime warranty for the protective bra which is still defective. The GM said we would be reimbursed a portion for warranties, however we have not been reimbursed at all. How can they pick and choose what part of the warranty they will honor? It took months to get the title after the car was paid off. We would not recommend this dealership in any way to anyone. Our experience with them was comparable to dealing with a dishonest used car dealership.Business response
01/10/2023
We apologize that we didn't meet your expectations. We do acknowledge that we had minor accident while the vehicle was in the Service Department, but we were transparent and disclosed this information and repaired the small damages. We have started the process on the refund for the clear bra that you are not satisfied with.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.