ComplaintsforTexcen Appliance Repair
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Complaint Details
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Initial Complaint
06/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I do not recommend using Texcen Appliance Repair. We hired them to come out to repair our refrigerator/freezer. ******* came out on 2/10/2023, diagnosed the problem, had to order part came back three days later, installed the part and fixed the refrigerator. Well our refrigerator stopped working again. ******* came back on March 3, 2023 and installed another part and fixed the refrigerator. Well here we are June 15, 2023. My refrigerator stopped working again. Called Texcen and was informed that I would need to pay again to diagnose the issue because the warranty on the parts and labor was no longer valid. I challenged this explaining that its makes no sense that they would continue to charge for repairs they have not made since they have been out several times in the last five months for the same issue on the same appliance. I was told a technician would be out between ****. No one showed, no one called. I called multiple times, no one answered my calls. This morning I called from a different number and guess what, they answered. I inquired what happened to the technician and warned that I was planning to make a negative review based on my experience and was told he would look into it and would call me back. Well Im not waiting or expecting a call back.. Its no secret how much groceries cost and having to replace everything on three separate occasions bc of shady business practice is just not okay. I will share my experience with every platform available, hoping that no one else has to go through this. Save your time and money and go with another company!
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.