Business ProfileforGrass Works Lawn Care LLC
At-a-glance
Related Categories
Business Details
- Location of This Business
- 11318 Trails End Rd, Leander, TX 78641-5843
- BBB File Opened:
- 3/12/2012
- Years in Business:
- 12
- Business Started:
- 12/2/2011
- Business Incorporated:
- 12/2/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Ferris Mycue, Managing Member
- Mrs. Alicia McMurray, Office Manager
- Contact Information
Principal
- Mr. Ferris Mycue, Managing Member
Customer Contact
- Mr. Ferris Mycue, Managing Member
- Mrs. Alicia McMurray, Office Manager
Industry Tip
BBB Tip: Finding the right landscaping and lawn care pro can save you time, money
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Raffael M
1 star05/29/2023
Grass Works Lawn Care LLC Response
06/02/2023
Hi Raffael, thank you for your feedback regarding the fuel surcharge and the plants. We will share your input with our team and use it to improve our services. We know you have a choice when it comes to your lawn care provider and we do not take price increases or surcharges lightly as we know they impact our customers. However, as a business, we are also affected by the market prices of labor, materials, gas ,etc and therefore may need to adjust pricing over time. This is not isolated to our industry as I'm sure you have noticed price increases in many facets of your daily life over the past year in particular. The fuel surcharge is limited to maintenance services only and is not applied on all services.
In regards to the cactus, our email records show that this cactus was damaged during what is now known as the "Snowpocalypse" freeze in 2021 and you had requested that it be cut back. Unfortunately the crew had removed it by mistake and so a replacement plant was provided as a courtesy. Because the freeze had killed off most cacti in stock at all local nurseries statewide, only smaller plants were available which was discussed with you at the time and approved.
Again, we appreciate the feedback and appreciate your business and will do our best to improve our services to provide you the best lawn care possible.
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