14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lynn G
5 stars06/13/2024
We have been using USGB for almost 5 years and have experienced nothing short of absolute professionalism in all of our transactions. Any time we've had questions to pop up, ********************* has gone above and beyond to get the answers we needed. USGB is the only precious metals company we will use! We even brought my mom on board into investing in precious metals. Ask for *****, he'll guide you through an investment plan that is right for you and put your mind at ease.Happy Investor,************Review from John E
4 stars05/31/2024
Started my purchases of precious metals with USGB after doing my research of several vendors. Initially spoke with ***********************, who ultimately became my representative, found him to be extremely knowledgeable, very helpful and easy to talk to. He listened to my goals and strategies and offered advice on how to achieve them. So far his advice has been spot on. He also resolved any hesitation about trusting ours with my money with his easy demeanor and professionalism. Together with him and USGB we have started to build a portfolio that has achieved my goals. The only issue has been their website portfolio tracker, it is outdated and does not provide complete information about my account. In summation, USGB and **** have made the transition into the previous metals world interesting, exciting and very informative.
USGB, LLC Response
06/05/2024
Hello ****,
Thank you for sharing your journey with us! We're thrilled that you chose United States Gold Bureau after thorough research, and we're grateful to have you as a valued customer. Your Account Executive is indeed an asset to our team, and we're delighted to hear about your positive experience with him. Providing knowledgeable and helpful guidance is paramount to us, and we're glad we could assist you in achieving your goals effectively. Your trust in us is invaluable,and we're pleased to have helped build a portfolio that meets your objectives.
We apologize for any inconvenience regarding our website portfolio tracker and assure you that we're working on improving it for a better user experience.Your feedback is appreciated and will help us enhance our services. It's our goal to make your journey into the precious metals world as seamless and informative as possible.
If you have any further questions or need assistance, please don't hesitate to reach out to us at **************. Thank you for choosing United States Gold Bureau we look forward to continuing this exciting journey with you!
Best regards,
US Gold Bureau TeamReview from Judith R
5 stars05/29/2024
I have been purchasing metals from U. S. Gold Bureau since the summer of 2021. They were recommended to me, and my representative is ***********************. He and the company in my experience are honest and reputable. Any purchase guidance information I have requested has been knowledgeable and helpful with no pressure. Never once have I had an issue with misrepresentation of product or delivery time. I have referred them to others with no reservation, and will continue to do so.USGB, LLC Response
06/05/2024
Hi ******,
Thank you for your continued trust and support! We're honored that you've chosen United States Gold Bureau for your precious metals needs since 2021, and we truly appreciate your recommendation.
Your Account Executive is indeed a valuable member of our team, and we're thrilled to hear that he has consistently provided you with honest and reputable service. We take pride in offering knowledgeable guidance without any pressure,and it's rewarding to know that our approach has been helpful to you. Your satisfaction is our priority, and we're pleased to hear that you've never experienced any issues with product representation or delivery time. Thank you for your referrals and ongoing loyaltywe're committed to maintaining the same level of excellence for you and all our valued customers.
Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at **************. Thank you again for choosing United States Gold Bureau!
Best regards,
US Gold Bureau TeamReview from Philip S
5 stars05/28/2024
The company is Informative, responsive and trustworthy. *********************** does a great job and as my representative. He listens well and has helped me learn about the metal industryUSGB, LLC Response
06/05/2024
Hi ******,
Thank you so much for your fantastic feedback! We're thrilled to hear that you found our company informative, responsive, and trustworthy. Your Account Executive is indeed a valued member of our team, and we're delighted to know that he's provided you with such excellent service.
We pride ourselves on listening to our customers and providing valuable insights, especially in the complex world of the precious metals industry. We're grateful for your support and look forward to continuing to serve you with the same level of excellence.
Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at **************. Thank you again for choosing us!"
Best regards,
US Gold Bureau TeamReview from Keri P
5 stars05/24/2024
My experience with USCB has been fantastic. They are reliable, trustworthy, and the customer service is excellent. **** goes above and beyond to make sure I get the best deal on every single purchase I make. I always get exactly what I ordered in the time frame I am promised, and every purchase is 100% insured. Their website is easy to navigate, and my favorite feature is the portfolio tracker. USCB makes my purchasing experience easy and worry free. They do all the work....and my profits are coming along quite nicely!USGB, LLC Response
06/05/2024
Hello ****,
Thank you so much for sharing your fantastic experience with us and your positive experience with your Account Executive. We're thrilled to hear that you find USGB to be reliable,trustworthy, and dedicated to providing excellent customer service.
Our team is committed to ensuring that you always receive the best deal possible and that your purchases are delivered promptly and securely. We're delighted that you appreciate our efforts to make your purchasing experience easy and worry-free, and we're especially glad to hear that you're seeing positive results.
It's wonderful to know that our website, including the portfolio tracker, adds value to your experience.Your satisfaction is our top priority, and we're grateful for the opportunity to serve you.
Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at **************. We're here to support you every step of the way and look forward to continuing to exceed your expectations in the future
Best regards,
US Gold Bureau TeamReview from Dawn V
5 stars05/23/2024
I highly recommend United States Gold Bureau.I have dealt with *********************** and was very impressed with his professionalism and his customer service is second to none.*********************USGB, LLC Response
06/05/2024
Hello ****,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with your Account Executive and that our personalized approach resonated with you.
Building strong partnerships with our clients is at the heart of what we do, and we're thrilled to have earned your recommendation.
We're committed to continuing to support you in achieving your goals and look forward to many more years of successful collaboration.
Should you ever need assistance or have any questions, please don't hesitate to reach out to us at **************.Best regards,
US Gold Bureau TeamReview from Walt S
5 stars02/20/2024
I have been working with USGB now for a few years, and received excellent guidance regarding diversifying my holdings with precious, collectible gold. The account contacts are very knowledgeable regarding how best to structure initial purchases and then build out investment to reach a balance between gold and other investments in my portfolio.The additional service of having the vault to store purchases provides an extra value of safety not having to hold purchases at home nor obtaining safety deposit boxes to do same.lnvestments so far are tracking well against the recommendations made; plan to stay the course with USGB.USGB, LLC Response
02/28/2024
Hello ****,
Thank you for your kind words describing your experience with United Sates Gold Bureau. Its always nice to receive accolades from a long-term client. We will be sure to share your comments with our committed team in recognition of the positive impact they have made.
United States Gold Bureau works diligently to make sure that everyone who interacts with our team will benefit greatly and, in some way, move closer to becoming the person they want to be and achieve the goals they want to achieve.
We strive to present an opportunity to become financially independent through education and possession of precious metals to those who seek it.
We look forward to many years of continued partnership with you. Please feel free to reach out to us at **************, option 2 should you need anything.
Best regards,
US Gold Bureau TeamReview from Alan S
5 stars02/07/2023
Been dealing with the Gold Bureau for 3 years. Matt Mcqueen always helpful with his recommendations. They always deliver what is promised.USGB, LLC Response
02/13/2023
Greetings ****:Thank you for taking the time to leave such kind words were certainly happy to be of service to you! Please feel free to reach out to us at ************** should you need anything.Best regards,US Gold Bureau TeamReview from Charles R.
1 star06/21/2022
In Sept 2021 my 92-y-o mother-in-law (who lived with us) read an article which suggested that the US $ would most likely lose significant value over the forthcoming year. She asked me to take about 50% of her savings, set aside for her personal care when needed and to invest in gold. I researched Gold trading Companies in search of an honest and reliable Company. I settled on U.S. Gold Bureau. Big mistake on my part. Over a period of about 1 month I invested approx. $200K and was happy with the service especially as the $200K was showing as now being worth approx. $215K on their website. Their recommendation was to invest in Gold coins and I foolishly took their advice. As recent as April 2022 the **** representative called to recommend a newly released coin set we should add to the portfolio. I advised my mother-in-law was ailing and therefore no more purchases. However, I personally purchase 1 set at $10,850. It is now showing on their website as valued at approx. $11,100. Unfortunately my mother-in-law passed away on June 1, 2022. The beneficiaries now want their respective inheritances which requires selling the gold and coins. I called the representative and he advised we should wait. When asked why, he said the investments were not worth the value shown on the site as it was too soon since purchase. I told him that didn't make sense and could he provide me with a quote. After following up more than once, the "guaranteed buy-back" was $128K. In other words, a 36% loss although the website still showed a $15K profit. The coin set I had personally purchased less than 2 months previously for $10,850, now showing onsite as $11,100 was now valued at about $7,166, a drop of 34%. He then out and out lied and told me, based on his original notes, that I said we wanted a 5 year investment hence what he recommended. I responded with that was never the case, especially for a 92-y-o person and that he was lying. Purpose of this message. USGB cannot be trusted. BUYER BEWAREUSGB, LLC Response
07/12/2022
Greetings *******:Thank you for reaching out to us regarding this matter. We are attempting to reach out to you to discuss this situation with you.If you have not yet spoken with us, please contact us toll free at **************, Option 2.We look forward to hearing from you!Best regards,US Gold Bureau TeamCustomer Response
07/29/2022
I returned from an overseas business trip on 7/19 and called USGB on 7/22 after reading their response to my issue. I was transferred to the ******** Service Supervisor who was very cordial and advised that Management was discussing options for resolution with the Company owners. I appreciated the feedback and advised I would call back for any updates on 7/27 if no contact from USGB before that date. As there was no contact by 7/27, I did call asking for the Supervisor only to be told she was not available but would return my call asap. I did not receive a return call so I called again 7/28 in the late morning this time to be told she was in a meeting and would return my call when she was free. It is now almost midday 7/29 and still no response. As stated previously, buyer beware. I find it interesting that the account is still showing the value of the portfolio as approx. $215K although their offer to repurchase is approx. $128K. I feel I have no choice now but to report this Company and their way of doing business to the Texas and Federal legal authorities as recommended by my legal advisor on the basis of gross misrepresentation, just for starters. There is no explanation nor any suggested solution. Just pure non-communication. And they claim ******** Service is their highest priority. Not true.Review from Sergio M
1 star12/29/2021
In March 2021, i had 15k i wanted to invest into something, and because my friend invested 1.5 years prior into gold with USGB, he recommended me to do the same. And i Did. The guy whom i was recommended, recommended me all sorts of stuff, and because i was new, i decided to talk to my friend, and he told me not to buy 2 or 3 of the things i was recommended. When i called the sales guy back, he said my friend was right (then why did he recommended me to buy them?- probably he was getting a bigger % of the sale on those). I purchased 15k$ worth of gold set and silver coins and i told the guy that i was interested in a coin that was to come in late may, and if he can call me to preorder or something. He didn't, it was sold out my friend got one, but the sales rep called me mid June to offer me a different coin, like the other one didn't came out... All fine and dandy. Late July, beggining of august i had an event in my family where i really needed the money. I called them, they sent me an offer for my gold and silver of around 6k for gold set that i paid over 9k, and 100$/coin for some silver coins that i paid 232$/coin. So they offered me 8k for something i payed over 13k just few months prior. And they say the price never goes down, always goes up, but at a slower pace. All of them were purchased from USGB, yet, they lowballed the heck out of me. I got mad, and i did some research. All of their inventory seems to be over overpriced. You can find all their stuff at a much lower price. Then, my friend who recommended me usgb, got into some financial difficulties, and the gold he payed 24k on it, that was worth 28k (based on the prices on their website) got an offer of 18k$. When he asked why is he getting so lowballed he was told, if you want to get all the money you spent, you need to have at least 50% increase from the price you originally payed, or hold for at least 3-5 years. And the sales rep ****** said that is our fault, because we called him, he didn't call me or my friend. So, better check prices, and see about reselling value. I was new to gold and silver, and as soon as i get a chance to get my money back, i will, and never look back at USGB. I had troubles with my online account. They needed 3 months to "fix" (they fixed one thing, messed another), i was not getting calls back on my requests, yet, they would call me with offers, like nothing else was going on. ****** stopped calling me, then, a lady called me for 2 weeks. After noticing she can't make me buy anything from her, she stopped. Now lately another guy who i didn't even bother to get his name, keeps calling me. Better have gone in stocks.
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