ComplaintsforWholesalecoinsdirect.com
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Complaint Details
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Initial Complaint
08/21/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On August 6, 2024 1pm pst I called Wholesale Coins Direct and spoke with **** San ****** ***************************************** Manager, regarding starting a consignment of proof coins that I purchased from WCD. I was told the form should arrive by email within the next 24hrs max. What I received was another email from **** San ****** trying to sell me more products, no consignment paperwork; FYI our call lasted approximately 15 minutes. On August 9th ,still no form for my consignment so I called and emailed **** back to inform him. No respone.Called again a couple of more times approximately a week later, left messages,still no response. So today August 20th I called and finally got a human response, ******** he said he would ask **** please hold. Then I was told unfortunately you arent able to get a consignment sale with your coins I was already given the price I would receive by **** on Aug 6th, now the story changes. ******** said Ill ask a manager, I said **** SAN ****** is a manager, and he gave me the quote price less their 18% commission, process info, and he assured me my shipping paperwork would arrive. I then asked ******** for ***** supervisor , his response was none are available. This is the second time Ive had an issue with WCD. The first was getting paid for coins I sold back to WCD, which took way over the date I was assured (over 30+)- ironically I was paid only after a formal complaint was made to BBB. It seems like when they sell to investors its great, but when youre eligible to do your by back after 5 yrs, just as they advertise, it becomes a problem, and scam worthy excuses become first and foremost. This company should be looked into. Bad business practices one to many times in my experience. Id like them to honor their word and service they offer.Business response
09/09/2024
Hello ****,
Thank you for bringing this matter to our attention regarding the consignment eligibility of your investment-grade proof coins. We appreciate the opportunity to address and clarify the situation.
We sincerely apologize for any confusion or misunderstanding regarding the consignment process, especially concerning these coins. It was never our intention to provide inaccurate information, and we acknowledge that there was some miscommunication about the eligibility criteria. We regret any inconvenience this may have caused.
Following a thorough review, we have offered a one-time immediate buyout for the non-eligible consignment coins. We hope that your follow-up conversation with **************** clarified the eligibility of products and the expected payout duration, which can range from as soon as 30 days to an average of 510 months, depending on demand and our first-in,first-out system. We appreciate your acceptance of this resolution and the agreed buyout amount.
We have sent the necessary agreement and ***** label and confirm that we have received the signed agreement and the metals as of September 9, 2024. We are committed to processing the payout promptly, and you should receive the agreed-upon payment within 1-3 business days. We regret any delays in our initial response and have taken steps to improve our communication process to better serve our clients in the future.
We value your trust and are dedicated to addressing concerns fairly. Should you need any further assistance, please contact us toll free at **************, Option 2.Best regards,
Wholesale Coins Direct TeamCustomer response
09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory, although its a bit concerning that I needed to get the BBB involved to get it resolved. This could have been avoided.
Thank you BBB for helping resolve this matter.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.