ComplaintsforOuter Spaces
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Complaint Details
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Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Outer Spaces, owner ************************* is a fraud and a scam. He did more than still money from us, he took time that we invested, and peace of mind with trusting future contractors. We gave him the first deposit of about $7000, and did nothing but show us a computer diagram of what the pool would look like and then asked for the second stage payment and went 3 months without a word on what was going on. Finally got an answer that he had covid and we understood. He must have had the worst luck he got covid 3 times in a couple of months time which we understood and after, we asked for a refund that he agreed upon. Havent heard back from him or recived any type of refund.Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
************************* with Outer spaces was going to build a pool for us. He took our money and disappeared! Made every excuse in the book and even agreed to refund me but then just stopped answering and I never got my refund.Initial Complaint
07/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is an ongoing problem of 2 years. In July of 2020 we had an above ground pool installed by Outer Spaces. No one from outer spaces ever came to check on the final product, nor did they supply any chemicals, which I was told was included. Within approximately 2 weeks grass was growing through the liner and the accessory light broke. A crewman finally showed up and admitted that that was their fault on the liner and taped the light with electrical tape and said he would return to fix the issues. He never returned. We were told that this would be replaced as soon as possible. Since then I have maintained contact via text and email and been told that COVID and numerous other issues were hindering this getting completed. I have been patiently waiting for 2 years with no resolve. Because of the liner leaking, the pool is empty and we are unable to even use it. I was told in May that the liner was in their warehouse and would be installed ASAP. This has still not happened and I am simply seeking that the product that was paid in full be completed as promised.
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Contact Information
PO Box 58
Lenorah, TX 79749-0058
Business hours
Today,7:00 AM - 4:00 PM
MMonday | 7:00 AM - 4:00 PM |
---|---|
TTuesday | 7:00 AM - 4:00 PM |
WWednesday | 7:00 AM - 4:00 PM |
ThThursday | 7:00 AM - 4:00 PM |
FFriday | 7:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.