![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTuxedo Jones
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
A representative at tuxedo jones came to my house to take suit measurements for custom suits, somehow getting most of my groomsmens suit measurements incorrect and I have been trying to get in touch with him because he was supposed to correct the issues but is now not responding to any of my emails and their phones have been disconnected and their website is down. I paid them over $3000 and did not receive what I paid for The last contact I had from them was 11/14/22 and was told my items would be arriving that week and never received anymore updates communication has also been horrible I have has to email over and over again to even get one simple response and now I find out that they are changing their company name to Brieless a way for them to get out of paying all the people they have scammed back..Initial Complaint
11/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I paid for wedding outfits (Groom and 6 attendants) for my son's wedding on 11/20/22. The fabrics, linings, buttons, and style were decided upon during an at-home visit this past spring. Final measurements were all submitted late summer. With eleven days until the wedding, we have received no clothing. Calls, emails, texts, and web requests are not being answered. The phone number for the business *************) is inactive, and the website (tuxedojones.com and tuxedosjones.com) no longer exists. Outfits are pending for ***************************, ***********************, *****************, *********************, **** *****, and *******************.Initial Complaint
10/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction. March 2022. Tuxedo jones was supposed to have my suit ready for a Oct 20 2022 wedding. Have been trying to contact them and all the phone numbers that I have found are disconnected. Went by the business address today and there is no one there. Now that I'm doing the online research I find I'm not the only one having this problem. The last contact I had with the business was by email saying my suit will be delivered today (after the wedding) to my house. The total price of the suit was $500. I'm one of 6 suits for that wedding party. The last email (Oct 14 2022) did not include a tracking number and have not received reply when asking for the tracking number.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.