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ComplaintsforHoliday Inn Express Hotel & Suites
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Complaint Details
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Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and I booked at this hotel through Hotels In *******. Upon arriving Friday April 26th, our room reeked of cigar. An employee very nice and accommodating agreed that the smell was unacceptable and moved us to another room. We unpacked and went to settle in realizing there was no remote for the *** My daughter retrieved one from the front desk however, the ** would not work, displayed "no signal" and an error. The same young woman spent about 30 minutes on the phone with Direct** trying to resolve the issue. To no avail it was not able to be repaired that night. She asked if I wanted to move rooms again since the ** did not work and that I would be compensated for the inconvenience for moving and the ** not working. I asked if the ** could be repaired the next day and she said yes. I said as long as the ** is able to be repaired the next day we can just stay since we were there for softball tournament and would be in and out all day Saturday. She assured me it would be repaired however that I would not be able to put the "do not disturb" tag on the door or they would not be able to come into the room, I said that is fine, however I do not want the room cleaned. She said she would note it and they would not clean. Late Friday night our toilet kept running and would not flush. Saturday morning we had a early game and I reported to the front desk that our toilet wasn't working and the ** was to be fixed today also they could enter the room but no cleaning. The person at the desk took my phone number and said she did not know about the ** but would get it fixed. Upon returning at around 2:30pm that day, our keys would not work, once in the room we found the ** nor the toilet had been fixed, and our room had been cleaned when I had adamantly told 2 employees not to. I went to the front desk and they said they were not aware that the toilet was broke, I informed them that I had reported it this morning and gave my phone#. incomplete need more space
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.