ComplaintsforQuick Lane Tire & Auto Center
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
04/20/2022 Contacted the Business 3 times for a quote estimate for repairing my car each time gave me different prices then yesterday they gave me another quote i said i will be there this morning and original price was $150.00 labor i have the parts for a wheel bearing replacement then when i arrived to get it fixed they wanted 10 bucks to look at it i paid it then they said $240. just to replace the bearing (Labor)They are very dishonest people and i want people to be warned of this!Business response
05/24/2022
Business Response /* (1000, 8, 2022/05/02) */ Hi ******, Thank you for your feedback as we always appreciate an opportunity to improve. It seems our error was to provide an estimate at all before seeing the vehicle. Similar to a doctor requiring an in-person consultation before giving a prescription, we must see a vehicle in person before diagnosing a problem or cost. I apologize for the confusion on this issue, as the only accurate estimate comes from seeing the vehicle in person. According to our records, it is my understanding that you opted not to have the repairs completed with us and so were simply charged for the $10 checkup (which does require the time and attention of a technician). If you still feel it is unfair to have been charged for someone's time, you may reach out to me directly at 806-568-2208 and I'm glad to hear your concerns. Thank you, ****** ******** Business Response /* (1000, 10, 2022/05/02) */ Business supplied email: *********@smithautofamily.com Use this address for any contact with the Better Business Bureau Consumer Response /* (3000, 12, 2022/05/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never told that on the phone and i have called the place 6 times over the past yearBusiness Response /* (4000, 14, 2022/05/13) */ Yes sir, it sounds like we agree that no estimate should have been given over the phone. I am glad your vehicle has been repaired to your satisfaction and that you found a mechanic you trust. We wish you the best. Sincerely, ****** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.