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Business ProfileforCaliber Collision Centers
Auto Body Repair and Painting
Additional business information
Additional Info:
To ensure a prompt response within a timely manner on your complaint, please specify the address of the Caliber Collision Center involved or the center number in your complaint description.
At-a-glance
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 2941 Lake Vista Dr, Lewisville, TX 75067-3801
- BBB File Opened:
- 7/5/2007
- Years in Business:
- 31
- Business Started:
- 11/1/1992
- Business Started Locally:
- 11/1/1992
- Business Incorporated:
- 1/1/2021
- Type of Entity:
- Corporation
- Alternate Business Name
- ABRA Auto Body & Glass
- ABRA
- Abra Auto Body
- Related Businesses
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Caliber Collision Centers
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Contact Information
Customer Contact
- Mr. Steve Grimshaw, President
- Shaquanna Harrison, Complaint Handler
- Deseree Lopez, Marketing Manager
- Melanie Cartwright, Marketing Manager
- Additional Contact Information
Phone Numbers
- (469) 948-9459Other Phone
- (469) 371-4410Other Phone
Email Addresses
- Primary
Website Addresses
- (469) 948-9459
Customer Complaints
619 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2-27-24 I drop my vehicle off at Caliber Collision on Columbus dr that morning the guy looked at my car marked the repairs, went over everything, got the rental went home at the end of the day get a phone call from the lady at the shop saying their rack wasn't able to repair my car a Audi Q7 so they would have to send it over to their other shop in ********** and that someone would be getting i touch with me. Monday I called the shop in ********** was told that they would be going over everything and would let me know, overall they kept my car for a month for a tail light, repairs to side fender and bumper, on 3-27 received a called and text saying my car was ready for pick up, turn rental in goes to the shop on Columbus dr no car mix up had to get Uber back home they had my car delivered to my house,checked repairs looked ok, drove car in garage, did a survey about my approval and I left low numbers and received a 7:30 am called from a number I didn't know and the guy tells me he is the supervisor at *************** and if I could let him make it up to me come in for a free car wash, I told him my car wasn't that clean..4-6 I noticed all my caps and my lock bolt is missing, I sent this supervisor since I still had his number pictures of my tire, he sends a guy out on 4-7 that afternoon with caps and a bolt< I asked this guy where was the lock bolt and this guy told me that this car didn't come with locks, he put that bolt and caps on and left. I later went back out and looked around and after letting my third row back down and putting the rear seat back I saw a plastic sandwich bag of screws, caps and my key lock and lock bolt...WOW these guys had misplaced my bolts and screws, key everything and wasn't going to tell me I would have been driving around without a key for my tires and the rear tire was a spare for anyone who needed it. For this low nice nasty way of doing business just let you know with type of business goes on at Caliber Collision and today still nothing from them so I'm asking Caliber Collision to make this right with me by paying $700 for covering up a lost key lock and lock bolt and just around a poor job and if I could car them it would be a D
Read MoreCustomer Reviews
251 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jake A
1 star
07/15/2024
If there was a no star rating, I would've given it. Terrible experience all around. Horrible customer service and communication. LACK of COMMUNICATION. Several mistakes and issues were made with the repair and they were attempted to be covered up and quick answers given before they were even known. Ultimately I had to take the car to a separate facility to have them verify Caliber's mistakes for Caliber to pay for the fix and make it right. The timeline was 3 times longer than I was told. ******** excuses for the work not being done or not being done correctly. ****** was my service coordinator and he is inadequate at his job. Not capable of managing the experience. Highly unprofessional. After they fixed all the mistakes that were made they asked me for payment for the very first time via voicemail saying "this is the balance due, if you don't pay by "XX" date we'll be sending you to collections." The manager, *******************, got involved and also didn't take responsibility for the actions at Caliber. Highly disappointing experience all around. Will never, ever recommend Caliber and will tell people to stay far, far away.
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