Customer ReviewsforJ C Penney Company, Inc.

Today I shopped for Haggar pants at the **** Penney in **********, ***, after reading the sign that said $29.99 Haggar iron-free classic pants regular $70. I found three pairs on the hanger in front of the sign. When I took them to the register they were still $70. That is known as bait and switch. The pants on the shelf, of which there are few are on sale. That is the bait. All other classic pants are full price. That is the switch. The store would not honor the price because the classic Haggar pants I took to the register, the cashier claimed, came from the rod. I will never shop in this store again. I suggest when you shop at the *************** store you pay close attention to how they cheat the customers because it is how you will be cheated. Under the law, they should honor their sale sign. This store would rather cheat you than follow the law.

Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated July 7th, 2024, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced. Upon further investigation into this complaint, we were unable to reach the customer after trying to contact the customer several times on the phone and through emails.

Tonight we had an appointment at 7 to have pictures taken at the JCPenny at the ****************We arrived early- to find that there had been a building evacuation due to a suspected fire. Since we were early, we waited until 7 when the doors had reopened. Since we were still on time for our appointment- we went up, only to find that the girl working the photos had gone home for the night. Even though her shift was not over, she decided to take the opportunity to leave. I spoke to the general manager, who told me he could not tell me why the girl decided to go home but that she would be calling me to reschedule.I think not. Im not choosing JCPenny to return to have this done. Plenty of other places to bring my money. No wonder the place has been going out of business. Really bad customer service.

Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to the customer review dated June 10, ********** you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced.We sent the information to our partners at Lifetouch. They reached out to the customer by sending multiple emails over several days and they did not receive a response. Again, we offer our apologies to the customer for their experience.We thank you for the opportunity to respond and assist our valued customer. Sincerely,Corporate Resolutions Team

The Iconic Towel Warmer....The first was received as a Christmas gift, and the second was purchased directly in early January. I was so excited about my Christmas gift that I bought the second one, but it didn't last very long. The gift soon after stopped working, and the purchased one arrived defective. For both, the outer case was not connected to the warmer.I went to a nearby store to resolve these issues, I encountered further complications because they refunded my money for the January purchased item, but wouldn't do anything about the other because "it's been 30 days, no physical receipt, and no box" as if I could have stolen an online item. Despite telling them that this was a gift from my sister in another state, I can show them a photo from her of the receipt and she has a JCP account that this was purchased with, they said there's nothing they could do. I was then directed to contact JCP customer service. ********************** customer service told me to contact the manufacturer for warranty claims. After contacting the "manufacturer," the contact information provided by your JCP customer service representative did not correspond to the actual manufacturer of the Iconic Towel Warmers. It was a company called "Iconic," but not the manufacturers of the Towel Warmers, which is kind of ridiculous for JCP to have a warranty, and put this on the manufacturer, but not actually have the accurate information. I sent emails, I made a review, I recontacted the JCP, no one cared or tried. 5 months later, it is now June and JCP still has this up on their website after it clearly and consistently isn't a good product. Their product description states, "Weve got you covered! Enjoy a 12-month limited warranty from the date of your purchase," yet I haven't enjoyed the warranty. The towel warmer, a gift from my sister that cost her $109, is in my garage and doesn't work, so I have no gift to enjoy and she's out of her hard-earned money.

Thank you for the review, we want to connect with you to see if we can provide a reasonable resolution to your satisfaction. Please contact our team at **************, so we can provide additional assistance. We are so sorry for any **************** look forward to hearing from you.

I went to JCPenney on *********** in ********************. My son has autism and I wanted him to go an get some photos done for graduation. Lifetouch photos the managers name is ***** and he should be fired. I had trouble finding the area in JCPenney I asked a worker and she was so busy on her phone she couldnt show me how to get to photos. I met another lady and I told her what was going on. And that the manager told me over the phone that if I would be quiet and listen maybe I would know where to go. Once I got to the location he threw his hands in my face and said choose a photo background. He was still being rude and disrespectful. I looked at him in shock. He said to me Im not photographing you today in front of my autistic son. ***** the manager of Lifetouch cost me more money to go out and find someone to photograph my son. I am taking this matter to small claims court. JCPenney does not need to do business with this company. ***** should be fired immediately from Lifetouch. I work in the medical field and I would never treat anyone as rude and disrespectful as I was treat in front of my autistic son. He was crying and upset.

Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to the customer review dated May 19, ********** you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced.We sent the information to our partners at *********, and they have reached out to the customer via phone and email. An email was sent to the customer, and she was provided with an appeasement from Lifetouch.Again, we offer our apologies to the customer for their experience.We thank you for the opportunity to respond and assist our valued customer. Sincerely,Corporate Resolutions Team

Paypal Pending For 5 MONTHS. Item (jewlery) was ordered on 12/14/2023 as a Christmas gift. Item was not going to be here by Christmas so I went to a location and bought same item. Called to cancel the online order, JC Penney refused to cancel. They advised to wait 30 days, and if at that time the item had not arrived, then call and cancel. I attempted to call and cancel after the 30 days and they said they agreed to cancel and refund me the amount, BUT then JC Penney charged it back to my account simultaneously. It sat on my Paypal pending this entire time. I finally got an email from JC Penney on May 10, 2024 stating my order was canceled. They refunded my Paypal account on that day. Sounds great, UNTIL I went back to check Paypal today 5/16/24 and the same amount has been charged from JC penney back onto my account May 8th, 2024 and states pending again. When is this going to drop off my Paypal? I will NEVER order from JC Penney online again. Im highly unlikely to shop in one of their on site locations either after this ridiculous mess. It has been charged, refunded and charged again OVER and OVER. And even after an email from JC Penney stating the order was canceled, it is still sitting in my pending Paypal purchases 5 months later.

Spoke with customer and the pending charge of $57.88 was dropped off a few days ago from her PayPal account. Apologized to the customer in regards to her overall experience with JCPenney and tried to appease the customer with electronic gift card and free expedited shipping on next order. She refused but the situation was resolved.

My family waited for over an hour for a 15min appointment. The photographer did not try to postion my family in poses, did not offer toys to children to get their attention. He did not have us move closer, so pictures are spaces out, again family of 8. We advised we want individual pictures of everyone, this was not done. No props available for children picture example we wanted a 6-month prop. It was extremely hot in the room. We advised before purchase we were not happy with the photos, nothing was offered to use. When trying to understand the packages for purchase, the sales associate explained so fast as it was busy he had others waiting to check in, again no concern for us expressing being unhappy with photos. I will never go to them again, some thing so precious was destroyed by the photographer, my ********** had not taking pictures together in 20 years for them to all be messed up. Very unhappy customer.

Please allow this correspondence to serve as ***** Penney OpCo ("JCPenney") response to your letter dated May 17, 2024, about the above captioned complaint. Thank you for bringing this concern to the attention of JCPenney. We sincerely apologize for any concern or frustration the customer experienced. Lifetouch operates the Photo Studios in JCPenney. We have forwarded this to them to reach out to you to resolve your issues.