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Complaint Details
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Initial Complaint
07/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
we signed on with this collections agency and although they have collected on one of our accounts as they, our attorney and and the client have confirmed they have never paid us the amount due . it's been over a month. they are also not returning calls and emails.
Business response
07/30/2024
This matter has been resolved. Any funds collected during a month are paid to the client on the 20th business day of the following month. The check was supposed to be sent to the client on July 26th. As per Mr. ******* request, we held the check until he picked it up from our office. He came in this afternoon for the check and said that he would withdraw this complaint.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
12/12/2023 A ******************* called my personal cell phone number today, to discuss a debt that he claims one of my business affiliates owes. After weeks of going back and forth with - they openly admitted they are BEYOND the statue of limitation but out of courtesy to their company I went through financials and found where their client submitted invoices with changes dates and then providing proof that their client was paid over a year ago for this debt that they claim a company owes. Instead, I was made with threats to contact my family members until I pay my bills that I owe. They pulled my personal information to even obtain my cell phone number. If they had actually pulled the correct information on the entity that would see that I do not own the entity therefore I personally dont owe the debt. Instead they use any and all measures to be distasteful and was even threatening to harass my terminally ill veteran brother until I paid this debt which I dont owe and neither does the entity they are trying to pursue. Instead of apologies for their inappropriate behavior ***************************** told me his employee did nothing wrong and I was confusing my laws. Theres no law confusing when you tell a debt collector to decease and desist contact and they continue to call and make threats to harass your family members, they are breaking the law. BEWARE of this company.Business response
01/08/2024
This debt is a commercial account that our client assigned. In researching the company we identified multiple email addresses associated with the delinquent entity (Briar Hill). We received a response from a person listed as a managing partner. This person was researching the invoices in question and was the direct contact for my collector in these negotiations. This individual copied ******************** in his email response to my collector on December 6, 2023. ******************** then responded directly to my collector inquiry about payment that she was researching the invoices in question.
On December 8th my office was able to determine that some of the invoices submitted had been paid prior to submission and these invoices were removed and the balance was reduced. Negotiations between the collector assigned and ******************** have been difficult due to ******************** repeatedly promised information or determinations on specific days and then becoming unavailable when her self determined time line would come to pass.
******************** stated in her complaint that her brother was threatened with harassment, this is not true. In attempting to find more responsible people at the responsible entity, my collector mentioned 2 names to ******************** who said she did not know either person mentioned. In any case, no threat was made to anyone involved in this debt recovery.
Initial Complaint
11/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I spoke with a ******************* via phone , who was trying to collect a debt for one of their clients. I advised him I did not know who their client was and to send me an email regarding this debt so I could review my records. Upon reviewing my files and finding no records of me dealing with his client. I called **************** & asked he speak with his client, i asked that if he is wanting to collect a debt from my business to obtain proof such as a contract between his client and I. He asked that I send him an email requesting this contract as it was a Friday and he had already logged off his computer for the day. The following Monday **************** calls me again asking for payment. And again I advise that he submit proof to me that i had a contract with his client. After going back and forth regarding this debt. I asked *************** to take legal action against me and I would be more than happy to see him in court as I do not owe this debt and *************** has failed to prove to me that I did business with his client. Since then **************** has called me at odd hours starting at 720am cst and even calls as much as 5-6x in a row leaving me voice-mail to pay my bills. I have reported this harassment with the ***** Attorney General as well and will be seeking legal action against this company if the harassment continues.Business response
11/29/2023
In response to the BBB complaint filed by **************;*******.
On October 25, 2023 our client ***** Pipewrench Slingers submitted ******************* delinquent account for *********************** with an outstanding balance of $2,500.00.Direct contact was made with ******************, at which time she demanded that we supply proof of the debt.
My collector attempted to confirm an email address to send proof to but the complainant hung up the phone and mail was returned unopened. The work our client performed that created this debt was at the property owned by ******************* and while our client believes she is responsible, as she and her husband were on site when work was being done, my client does not have a signed contract with the complainant.
Without this information we have advised our client that we can not pursue this debt. This account has been closed by **********, and no further contact will be made to the complainant.
Initial Complaint
03/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer response
03/09/2023
Initial Complaint
01/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Business response
02/24/2023
Initial Complaint
01/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Business response
02/24/2023
Initial Complaint
01/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Business response
03/23/2023
Initial Complaint
12/07/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
Business response
01/10/2023
Business response
01/23/2023
On December 06, 2022 **************** stated that he had paid our client directly and would send to our office proof of this payment. This proof never arrived. We would like to resolve this matter but are unable to do so unless provided with proof of payment by ***************.
Customer response
01/25/2023
It is untrue
Initial Complaint
09/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Business response
11/10/2022
Initial Complaint
08/24/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Business response
10/17/2022
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Get a QuoteCustomer Complaints Summary
14 total complaints in the last 3 years.
3 complaints closed in the last 12 months.