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Find a Location

Floors UP has 1 locations, listed below.

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    • Floors UP

      1079 W Round Grove Rd STE 300 Lewisville, TX 75067-7927

    Business ProfileforFloors UP

    Floor Removal, Resurfacing and Refinishing

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1079 W Round Grove Rd STE 300, Lewisville, TX 75067-7927
    BBB File Opened:
    10/2/2013
    Contact Information

    Principal

    • Mr. Ray Laird

    Customer Contact

    • Mr. Ray Laird
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Hired this company 2020 to do plumbing renovation and cabinets. I have many, many texts/emails back and forth about the plumber, ******************. From start to finish, it took this plumber from September to end of April to finish. There were NO changes involved from the original invoice. He changed his mind about money twice, and this was a big fight with ***************** the owner. I paid, in full, the original invoice, plus ******* for repiping of pipes of entire house, despite the fact that once I sat down and thought about all that had happened, the only "repipe" that wasn't part of the original invoice was from AC unit to bathrooms- about 25 ish feet.,and washed my hand of the company. I was so sick of them. I have several pages of notes even asking about underneath the bathroom. I really do not think ***************** even knew what was going in, regardless, he should have as it is his company. Fast forward to December, I have recently learned I still have cast iron pipes when a plumber, and Roto Rooter had to come out because the main drain line had flooded into my living room. And while they were drilling out supposedly brand new pipe, alas, there is still significant cast iron. So here we are again. I have reached out to ***, by email, phone call and text. He did say he read the email, he did respond to the text before Christmas, said he would call-- he did not. I text and called again - no response since. Step 2 is filing with the BBB, and if there is still no resolution, I have spoke with a lawyer, and will file in small claims court against this business.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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