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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a remnant of a stone product (Neolith Calatorao) to be cut into a shower bench and shower ledge (it should be noted that the invoice has the wrong stone listed as compared to the tag on the remnant). The owner Bill promised multiple times to have pictures provided before cutting which they didn't do. They were originally going to polish just two sides but because Bill failed to send the pictures he said they would finish all 4 edges and they did not. Some of the edges are very rough. And they gave me the piece with paint pen markings and stained with something that cannot be removed. None of the stains were noticeable when I selected the stone. I cannot install the stone the way it is. I'm now forced to go buy something else from another company. (FYI the picture with the rectangles and the #s 1 and 2 was photoshopped so I could tell them where to cut.)Business response
07/28/2022
Consumer Response /* (2000, 6, 2022/06/23) */ The company refunded me in full and was very apologetic for the actions of an employee who had been terminated.
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Contact Information
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
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TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.