ComplaintsforLifeSeasons

• Initial Complaint

  12/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered memory pills a while back. I cancelled 2 months ago. I called in twice. I talk with 2 agents on 2 separate occasions., both said my membership is cancelled. They keep sending me these pills I no longer wanted since I cancelled and taking my money every month. They told me to send the 1st order of pills back. No refund. Please help thank you

  Business response

  12/12/2023

  12/12/23
  Dear ******,
  We sincerely appreciate your feedback, as it has been instrumental in helping us improve our procedures and enhance the training of our agents.
  Rest assured, we are committed to processing your full refund, which will be issued in the form of a check.
  Currently, we are unable to locate your personal or order information in our system. Please provide your order number through this channel or contact our Customer Success Team at ************** to ensure your refund reaches you without any issues.
  
  Thank you for your patience and understanding as we work to address your concerns.
  
  Best regards,
  *****************************
  LifeSeasons

• Initial Complaint

  09/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  After receiving a catalog in the mail listing several reviews and studies, I called on 5/16/23 and talked to **** and ordered 6 bottles of CirculariT. **** advised me that it could take 1-2 months to work given I have tingling, numbness, and swelling in my feet, ************** I took 3 a day of the 6 bottles I ordered until recently with ZERO improvement. I paid $119.70 and called today, 9-20-23 to see about a refund on the 3 remaining bottles and was told there was ONLY a 90 day refund policy. I was not told that when I ordered. ***** says it's on their website which I did not look at or order from. Pg 10 says IF OUR PRODUCTS DON'T DELIVER RESULTS YOU DON'T PAY A ***** FOR THEM. YOU COULD RETURN EMPLTY BOTTLES AND STILL GET YOUR REFUND. Pg 11 says YOU RISK ABSOLUTELY NOTHING..WE GUARANTEE IT. Pg 16, IF YOU'RE NOT DELIGHTED, YOU GET EVERY ***** BACK ON CIRCULARI-T WITH NOT QUESTIONS ASKED. THAT'S OLD FASIONED FAIRNESS ANY WAY YOU LOOK AT IT. Now, I am asked for a refund on 3 bottles only and now told it's past the 90 days. It did not work at all!

  Business response

  11/21/2023

  Dear *****,
  We sincerely appreciate your feedback, as it has been instrumental in helping us improve our procedures and enhance the training of our agents.
  Rest assured, we are committed to processing your full refund, which will be issued in the form of a check. To ensure your refund reaches you without any issues, please confirm if the following address is accurate:
  4406 *****************
  UNIT B
  ***********, ** 93013
  
  Thank you for your patience and understanding as we work to address your concerns.
  
  Best regards,
  *****************************
  LifeSeasons

  Customer response

  11/22/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/31/23, I made a purchase on Life Season's website for a bottle of Neuro Q and signed up for the autoship program. However, I decided I did not want autoship and have tried to cancel ever since. I sent them two (2) emails requesting CANCELLATION and a confirmation that my account was cancelled. However, they have IGNORED both of my emails. I then tried to reach out to them by calling ************. All I receive is a recording stating either to wait on the phone or to leave my phone to be called later. I waited and waited and then decided to have someone call me. NO ONE EVER CALLED ME. I suspect that this company is refusing to cancel my account and want to continue to charge my debit card!!! This is fraudulent. I am requesting your assistance in this matter. Thank you.

  Business response

  10/24/2023

  Sorry ********* that you feel like we have wronged you. I am happy to research and see what took place. We do NOT have a customer account for a *********************************** in our system. We need more information for this complaint in order to research. We need the name used to place the order and the address either billing or shipping in order to make sure we have the correct account. Once we have that, I will be happy to do a full investigation. 

  Thank you for this opportunity to look into this. It is not a normal practice for us to totally disregard a cancellation request. 

   

  *****************************

  Director of Customer Success

  **********************

  Business response

  10/24/2023

  After going out of this complaint, I saw a different name: *******************************. I looked up the customer account and here is the information.

  ** 6/8/2023: Cancellation Confirmation Number *******:Dear Neuro Q: I signed up for autoship but I would like to cancel. I am not able to afford it right now. Thank you. *******************************

  ** 6/8/2023:  Email back to the customer: Hi *****, As requested, your subscription has been canceled and you will no longer be billed. Your cancellation confirmation number is *******. We are sorry to see you go. Is there anything we could have done better to keep you as a customer? ************** ********************** ************

  ** 6/9/2023: I signed up for the Autoship on 5/31/23. I am not trying to CANCEL my subscription and have sent you TWO emails. However, I am not receiving any confirmation that my subscription was CANCELLED. Therefore, I have contacted the Better Business Bureau in an effort to have them assist me in this matter. I also tried to contact you by phone but was left on hold for a long time. *******************************

  (Our system does not allow customers to wait over 5 minutes)

  ** 6/9/2023:  Hello *****, I'm so sorry you are having such a hard time getting ahold of us. It looks like your subscription has been canceled and I have a confirmation number here for you *******. We value your feedback! Please let us know if you need further assistance. Our Customer Success Agents are here to help! Were available Monday Friday 8AM 8PM EST. LifeSeasons Customer Success Team ************

  6/9/2023: Customer sent another email: Dear Sir/*****: ** 5/31/23, I placed an order for your NEURO Q product to be autoshipped. However, I sent you TWO (2) EMAILS requesting CANCELLATION OF MY SUBSCRIPTION. I am no longer interested in receiving your products. I also requested to receive a confirmation stating that you received my email and that my account was being cancelled. However, I HAVE NOT RECEIVED ANY CONFIRMATION. Therefore, I have reached out to the Better Business Bureau in an effort to have them assist me with this. Thank you. ******************************* **************************************************. *********, ******* 34433

  6/10/2023: Email from customer: Thank you so much for your response to my email. I have been using Neuro Q for a while now. I just can't afford Autoship.

  6/10/2023: Received another email from customer: Thank you so much for cancelling my Autoship. I have been using Neuro Q for a while now and it is an excellent product. I usually purchase it on ***** Amazon or ******** My mom passed away at 76 from Alzheimers disease, so my brain health is extremely important to me. I thought the Autoship would be a good idea, however, I wouldn't be able to afford it on a monthly basis. I live on a fixed income and am retired at 69. Thank you again. *******************************

   

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