Business ProfileforBest Western Plus Lewisville/Coppell
At-a-glance
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Business Details
- Location of This Business
- 330 E Corporate Dr, Lewisville, TX 75067-6606
- BBB File Opened:
- 10/19/2020
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Lois M
05/12/2022
We got to hotel close to 1:30 and was told by the desk manager Carlos the room was not ready would be another 20-30 minutes
I expressed that I had a reservation and room should have been ready for a 1:00 pm check in
He tried excusing it by saying had late check out by previous guest but again he is in customer service and should have been on top of making sure the room was readied by 1 pm
Then the next day we had issues with elevator not working and only response from personnel was would have to use the stairs, my mother is handicapped and cannot use stairs
Then went to use the sofa bed the first night and the sheets were dirty
Also had issue with the toilet stopping up
When I went to the front desk to advice them about the toilet and the dirty sheets the general manager Mr P**** simply told me that there is no pleasing me and the check out time is 12pm
So just because I wanted to address the issues on the room he was telling us to leave regardless that we had the room for another night
Horrible customer service neither the desk manager or the general manager have any business in customer service
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