ComplaintsforBaker International Insurance Agency
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Complaint Details
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Initial Complaint
09/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Claim XXXXXX No one responds to voicemail or emails. It's been 2-3 weeks with no replies. Moved on 7-18-2022 Filed claim immediately after delivery Adjust or came out took pics Repair company came to look at couch early august, sent add to info claims adjuster requested 2-3 weeks ago, they have gone radio silent since I sent over pictures and pricing for compariable pieces.Business response
11/18/2022
Business Response /* (1000, 5, 2022/09/26) */ We sincerely regret that this lapse in communication happened. Customer service is the foundation of our business and is taken very seriously. The party involved has been counseled. and the claim is being finalized. Consumer Response /* (3000, 7, 2022/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Claim has not been finalized, currently not resolved. Business Response /* (4000, 9, 2022/09/28) */ At the time of the initial response the claim was being finalized. The claim is closed as of today.Initial Complaint
08/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
* January 2022 moved from New York to California * Purchased a $60,000 insurance policy from Baker International Insurance to ensure appropriate coverage for the move. Paid $700+ premium for the policy. * Moving truck was stolen in Oakland, California before items were delivered * No recovery was made. Total loss of all family's possessions. * Claim was filed with Baker within days of loss. * Baker requested extensive documentation which was provided. * Never heard from Baker again after that. Baker has become completely unresponsive and does not respond to any outreach. * Contract states they will settle claims within 30 days. Seven months later claim remains outstanding. * No attempt to settle claim has been made. * Baker Claim #: XXXXXXBusiness response
10/17/2022
Business Response /* (1000, 5, 2022/08/17) */ We are still in the process of investigating this very complex claim scenario. While we appreciate the documentation provided by the claimant, we are still in the process of gathering information from all parties involved to determine the value and appropriate consideration under the policy. We should be prepared to discuss settlement in the next 15 days. Consumer Response /* (3000, 7, 2022/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Delay and obfuscation has been Baker's standard approach since January. Their excuse about "complexity" is a simple canard that in no way explains their non-responsiveness, violation of their own contract language, violation of state regulations and their inability or unwillingness to add up receipts provided 7 months ago, and make the policy payment.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Baker International sold me an insurance policy for a move. Several items got damaged incl. two loudspeakers valued at $3566.88 (both tweeter cones and protective cages were destroyed). I filed a claim within 90 days. Baker states the speakers can be repaired by a local shop and offered $400 as compensation and asked me to take the speakers to the shop for repairs. However, the speakers are too heavy for me to transport and the policy does not require me to organize any repairs myself. Additionally, the repair shop said they never quoted Baker that amount and asked for photos of the damaged speakers. After seeing the photos they quoted $635 in repair cost for the cones alone, not including the damaged cages and the transportation. I therefore asked Baker to directly handle the repairs and pay the full cost to the shop directly - or pay the the $3566.88 replacement value. I have contacted Baker three times in writing for a response but they have stopped communicating with me entirely.Business response
02/02/2022
Business Response /* (1000, 7, 2021/11/04) */ Unfortunately there was some turnover in the office that left things a bit delayed. I have personally spoken with the insured and gone over every aspect of his claim to make sure that it is resolved timely and to his satisfaction. Consumer Response /* (3000, 9, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has contacted me but so far no solution has been provided and the case is still unresolved. The business has promised they will come back with a new solution but have not yet done so which is why this case cannot be considered closed. The claim was filed on April 18, 2021 so this process has now taken more than half a year.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.