82 Customer Reviews
- Date
- Highest Rating
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Review from Jinfang Z
1 star07/28/2024
Same thing happened to me as everyone else. Went to ChristianaCare-******************** for my wrist in 06/2024, had X-Rays taken and their was no indication of any injuries. They gave me a universal fit wrist brace, no paperwork or anything mentioned about there would be a cost, thought it was a part of service, covered by insurance. It was low quality, it helped stabilize, but also had ashes on my arm the next day, as well.A month later I received a bill in the mail from DJO in 07/2024, charging me $70.94 for the brace. Amazon has it for around $10, and aliexpress has it under $10. I think they are a scam and would like to report them and have you investigating. I see that they have a very poor rating which means there has been many complaints. What is BBB doing to stop this company (that changes names frequently) from scamming anybody else? (quote from another review)DJO Global Response
07/29/2024
At Enovis/DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.Review from Tyler G
1 star07/23/2024
What this company does should be illegal. The exorbitant prices they charge for the same product that can be found on Amazon for 1/100th the price is immoral. **************** is an absolute joke where I had to wait over a week just to get a one sentence reply that did not even address my concern. There is no way I would have accepted the product at the doctors office had I known the price. What a scam. I hope you all are shut down and sued for price gouging.DJO Global Response
07/29/2024
At Enovis/DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.Review from Fumagalli S
1 star07/16/2024
Horrible customer service. Trying to bill me for a product I did not approve. Their call center is clearly not based in ***** as all the agents have such a heavy accent, I had to have them repeat their comments and questions many times. Terrible customer support. It seems they are scamming us.DJO Global Response
07/19/2024
At DJO/Enovis we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Review from Susan S
1 star07/01/2024
I am not so sure that this is a valid company. Out of the blue - we receive a statement in the mail addressed to someone that has never lived here. We have never even heard of this company and now we are getting stmts in the mail. I attempted to do a return to sender only to have the **** not do it so it seems as they attempted to resend it back to us and now another one comes. I did get them on the phone (thankfully) someone answered and I did email them with copies of everything. It seems strange though - how does a medical company (from web searches - it appears to be medically based) ??? HOW DO THEY EVEN invoice incorrectly. You have to present id and address and proof of insurance. I am thinking something fishy going on here and am putting this out there - Looking at the complaints - seems like it happens to others as well - This issue needs to be escalated to higher legal powers I think.Review from adriana r
1 star06/26/2024
Such a horrible company!! they call and send letters and I paid them off! I called them today to tell them to stop sending letter as they go their payment. when I went online it still shows that a payment was made so it's a balance but when I went into the payment history you can see my payment! I called them furious and started to go off on them because they saw my payment but there still harassing me! The lady hung up on me and when I called back, she did it again! Finally spoke to a supervisor **** and he said he doesn't understand why the payment hasn't reflect on the account and will send a work order so. I said when can expected it to adjust? he said to give him 24hrs. I told him I'm filing a complaint anyways because you rather send letters and phone calls than fix your system!DJO Global Response
07/02/2024
At DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.Review from Gina P
1 star06/09/2024
Fraudulent Billing of my Commercial BCBS insurance has been reported. Original DME bill (D8419478) Claim 1 denied"over the counter product" by BCBS. DJO sent me the ***** bill.DJO -changed the ****10 / HIPIC Billing Codes -resubmitted claims to BCBS.Claim 2 submitted to BCBS -DOJ provider charge ****** altered date of service to 3/1/24. BCBS paid ******. Claim 3 submitted to BCBS 3/1/24 date of service, charge *****, BCBS paid 17.17.BCBS paid total ****** (for over the counter carpel tunnel brace) available at wal-mart for $17.61 BCBS Fraud Notified!( false date of service, on 3/1/24 I had a hard cast on my arm applied by a different hospital)Claim 1 $***** I paid for "over the counter product". Brace is for Carpel Tunnel Syndrome NOT broken bones!I had a broken arm bones radius and ulnar bone while using the brace the ulnar dislocated. ***** does not have ability to immobilize broken bones, to prevent dislocation of shifting of the bones broken in half.ZERO STARS IS NOT AN OPTION G.P.DJO Global Response
06/10/2024
At DJO/Enovis we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.Review from Amanda J
1 star05/15/2024
Im being charged over $122 for a bill that was supposed to go through ********. We cant get hold of anyone and I have left countless voicemails because this bill isnt supposed to be billed to my outdated insurance.DJO Global Response
05/24/2024
At DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.Review from Heidi W
1 star05/15/2024
My concern is regarding DJO Globals contractual practice regarding healthcare services and the relationship it has with insurance companies and the medical provider. DJO Global submitted a claim for a L3934 Cool Comfort thumb restraint at a cost of $103 to my insurance. I am responsible for the remainder which is $69. The product in question is available on Amazon for $30 which is a significantly lower price than the amount that DJO Global charges insurance. How can a company justify a 200% markup of a product! I understand that pricing can vary across different platforms and regions. However, the difference in this case is substantial enough to raise concerns about potential price gouging. I believe the insurance company paid out what was fair and reasonable. The remainder requested for payment is worth two additional products from Amazon. I believe it was important to bring this to DJOs attention to ensure fairness and transparency in their claim processing. I have been given the standard response that I signed an agreement, and they are following the contract. I call FOUL! They also claim that I received a professional fitting. It was deemed medically necessary from the prescribing physician to order the brace. I received a professional assessment that took 40 minutes. The physician has been paid in full for his professional service. Conversely, the fitting process did not involve any specialized measurements or adjustments, its reasonable to question whether it qualifies as a professional fitting. Does DJO believe that trying on two different size braces qualifies as a professional fitting? No measurements were taken, and the sizing encompasses a small, medium, or large. Do your research and find the product on your own. This seems to be standard practice for DJO Global as one reviews the numerous complaints and accusations of poor business practices by this company.DJO Global Response
05/24/2024
At DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.Review from Vitrina P
1 star04/21/2024
Worst experience ever that I had no control overmy insurance referred me to a podiatrist that purchased the boot for my foot. In turn I received a bill from djo for services dated Jan 31 2024 in February. My insurance had not paid so its not expected for anyone to pay in full and then later get reimbursed. My insurance paid their small portion and I received the new bill in March 2024the person pay website didnt work, nor the scan code on the billI tried several times and days, then eventually it worked and I paid the balance on April 7 with my credit card and received an email confirmation. So to my surprise I received a letters from a collection agency saying I owed a debt! I have immaculate credit and if this messes up my credit they will hear from me directly. The debt collector left a voicemail on my work phone on April 19, which is straight harassment because the bill is paid and was paid before I received the collection letter. Who sends someone to collections before their insurance pays and when their own website is down?? I thought it was a scam without a working website! Something needs to be done and no insurance should use this vendor. They are horrible and I feel so this intentionally. Shame and I will make sure my insurance knows and I will never purchase anything else from this sham company. This is fraudulent business practice. If I had known this would be my outcome I wouldve never paid the bill since I get harassed like I didnt. How dare you call me at work when you already have full payment weeks ago?? Check your records and get your business in order including your website instead of harassing people! You shouldnt be allowed to do business this wayunprofessional and unethical.Review from Stephen E
1 star04/19/2024
They tried to bill me in addition to my Tricare policy. No human answers the phone, bots respond to chats and they continue to harass me with billing for a the uncomfortable sling they provided. I won't use or recommend them for their lack of customer service and their over-priced, uncomfortable slings they provided.
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