Customer ReviewsforDJO Global

Same thing happened to me as everyone else. Went to ChristianaCare-******************** for my wrist in 06/2024, had X-Rays taken and their was no indication of any injuries. They gave me a universal fit wrist brace, no paperwork or anything mentioned about there would be a cost, thought it was a part of service, covered by insurance. It was low quality, it helped stabilize, but also had ashes on my arm the next day, as well.A month later I received a bill in the mail from DJO in 07/2024, charging me $70.94 for the brace. Amazon has it for around $10, and aliexpress has it under $10. I think they are a scam and would like to report them and have you investigating. I see that they have a very poor rating which means there has been many complaints. What is BBB doing to stop this company (that changes names frequently) from scamming anybody else? (quote from another review)

At Enovis/DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

What this company does should be illegal. The exorbitant prices they charge for the same product that can be found on Amazon for 1/100th the price is immoral. **************** is an absolute joke where I had to wait over a week just to get a one sentence reply that did not even address my concern. There is no way I would have accepted the product at the doctors office had I known the price. What a scam. I hope you all are shut down and sued for price gouging.

At Enovis/DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

Horrible customer service. Trying to bill me for a product I did not approve. Their call center is clearly not based in ***** as all the agents have such a heavy accent, I had to have them repeat their comments and questions many times. Terrible customer support. It seems they are scamming us.

At DJO/Enovis we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.

Such a horrible company!! they call and send letters and I paid them off! I called them today to tell them to stop sending letter as they go their payment. when I went online it still shows that a payment was made so it's a balance but when I went into the payment history you can see my payment! I called them furious and started to go off on them because they saw my payment but there still harassing me! The lady hung up on me and when I called back, she did it again! Finally spoke to a supervisor **** and he said he doesn't understand why the payment hasn't reflect on the account and will send a work order so. I said when can expected it to adjust? he said to give him 24hrs. I told him I'm filing a complaint anyways because you rather send letters and phone calls than fix your system!

At DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

Fraudulent Billing of my Commercial BCBS insurance has been reported. Original DME bill (D8419478) Claim 1 denied"over the counter product" by BCBS. DJO sent me the ***** bill.DJO -changed the ****10 / HIPIC Billing Codes -resubmitted claims to BCBS.Claim 2 submitted to BCBS -DOJ provider charge ****** altered date of service to 3/1/24. BCBS paid ******. Claim 3 submitted to BCBS 3/1/24 date of service, charge *****, BCBS paid 17.17.BCBS paid total ****** (for over the counter carpel tunnel brace) available at wal-mart for $17.61 BCBS Fraud Notified!( false date of service, on 3/1/24 I had a hard cast on my arm applied by a different hospital)Claim 1 $***** I paid for "over the counter product". Brace is for Carpel Tunnel Syndrome NOT broken bones!I had a broken arm bones radius and ulnar bone while using the brace the ulnar dislocated. ***** does not have ability to immobilize broken bones, to prevent dislocation of shifting of the bones broken in half.ZERO STARS IS NOT AN OPTION G.P.

At DJO/Enovis we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

Im being charged over $122 for a bill that was supposed to go through ********. We cant get hold of anyone and I have left countless voicemails because this bill isnt supposed to be billed to my outdated insurance.

At DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.

My concern is regarding DJO Globals contractual practice regarding healthcare services and the relationship it has with insurance companies and the medical provider. DJO Global submitted a claim for a L3934 Cool Comfort thumb restraint at a cost of $103 to my insurance. I am responsible for the remainder which is $69. The product in question is available on Amazon for $30 which is a significantly lower price than the amount that DJO Global charges insurance. How can a company justify a 200% markup of a product! I understand that pricing can vary across different platforms and regions. However, the difference in this case is substantial enough to raise concerns about potential price gouging. I believe the insurance company paid out what was fair and reasonable. The remainder requested for payment is worth two additional products from Amazon. I believe it was important to bring this to DJOs attention to ensure fairness and transparency in their claim processing. I have been given the standard response that I signed an agreement, and they are following the contract. I call FOUL! They also claim that I received a professional fitting. It was deemed medically necessary from the prescribing physician to order the brace. I received a professional assessment that took 40 minutes. The physician has been paid in full for his professional service. Conversely, the fitting process did not involve any specialized measurements or adjustments, its reasonable to question whether it qualifies as a professional fitting. Does DJO believe that trying on two different size braces qualifies as a professional fitting? No measurements were taken, and the sizing encompasses a small, medium, or large. Do your research and find the product on your own. This seems to be standard practice for DJO Global as one reviews the numerous complaints and accusations of poor business practices by this company.

At DJO Global we aim to provide the highest quality customer service and care to each of our patients, and I am very sorry to hear you feel your experience did not reflect that. Please email me at ************************************* with your name and account number so I can look into this for you. Please do not include any PHI, just your name and account number and a brief explanation.Thank you.