ComplaintsforPremier Nationwide Lending

• Initial Complaint

  02/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I have contacted this company multiple times to ask they remove me from their calling list. They keep calling me telling me that my loan opportunity is about expire. If I want to be removed from their calling list press 9....I have pressed 9 numerous times on numerous calls, but they keep calling. If you want to speak to a representative, please press 2.. I pressed 2 and asked to please, please stop calling me. They assured me they would stop calling me. They continue to call me every day. PLEASE STOP CALLING ME. I DO NOT WANT A LOAN FROM YOU. I DO NOT WANT TO DO BUSINESS WITH YOU. PLEASE REMOVE ME FROM YOUR CALL LIST. DO NOT CALL ME.

• Initial Complaint

  02/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I get 4-8 calls a day. Used to be 4 calls but I selected the opt out button and calls have increased.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I receive at least **** calls a day from this company. I block the number and then they call again from another. They leave several voicemails and ask continuously to furnish them with final lending docs.

  

  Business response

  02/07/2024

  Dear ****************,

  
  I truly sympathize with you. I detest unsolicited phone calls. I see you are located in ******** and we were never licensed in ********, nor did we have any loan officers in that state.  Premier Nationwide Lending was a *** of ****, which is no longer conducting business.  The *** Premier Nationwide Lending, along with our loan officers, are now part of Lower Mortgage. 

  
  I wish you the best in tracking down the callers. 

  Customer response

  02/07/2024

  I will take a snap shot of the continuous voicemails that I receive daily!  It comes from their number at least 4 times a day so I find it hard to believe that they will not take responsibility.  I will take pictures of the voicemails they leave.

  thank you BBB

• Initial Complaint

  02/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I simply want this company to stop calling me with a recorded call several times a day, week after week, to offer me a loan. They use multiple numbers starting with 844 so I am unable to block them. . I have zero interest in what they are offering. I live overseas and am charged for every call. Since the calls are automated, I cannot tell the caller to stop calling me.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I had ******** Home Mortgage Servicing in 2011. They sold my loan several times, so I am no longer with them. I have a situation from 2011 when ******** Home Mortgage Servicing was mortgagee on my home loan. I have been trying to reach out to them, but with no luck. I need a contact phone number for this business or for them to contact me. I click on the link above "website" and it takes me to a completely different mortgage loan provided.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 3/19/2022 i reached out to a Loan officer Lynae Verdine to inquire about the loan process along with the grant process to purchase a new home. Lynae sent me a email and asked for certain documents. I did not know that she would conduct a hard pull of my credit, she did not disclose that information to me. In Mrs. Verdine completing a hard pull on my credit my credit my score dropped (3 points) removing me from the conventional loan option. My request from Mrs. Verdine was a (L.E Lender estimate) I did not request for Mrs. Verdine to pull my credit.Lynae also reached out to me via text massage asking me if my current realtor "really wants to work with you?" I advised Mrs. Verdine "that I have a realtor and have no intentions on switching." Mrs. Verdine then proceeds to call me and state that "She does it all, and that she too is a realtor and has access to several homes that are not listed on the MLS website" I again advise her that "I currently have a realtor and have no intentions on switching realtors" Mrs. Verdine then proceeds to text my personal cell phone in a aggressive manner and became belligerent and disrespectful. I expressed to Mrs. Verdine that due to her continuous request for me to hire her as my realtor i wish not to move forward with her services. Mrs. Verdine began text my personal cell phone stated not to say anything else to her in regards to my loan because I decided not to move forward with her services.

  

  Business response

  05/04/2022

  Business Response /* (1000, 5, 2022/03/29) */ March 29, 2022 Dispute Resolution Department BBB Serving North Central Texas 1601 Elm Street, Ste 1600, Dallas, TX 75201 Re: BBB Complaint Case #XXXXXXXX Dear Ms. ***** *******: I have reviewed the complaint you registered with the Better Business Bureau (BBB). I understand your frustration and have conducted full research of your complaint regarding the credit report request and the conduct of loan officer Lynae V******. It was discovered that on March 19th, 2022, you sent an email with your social security number and date of birth giving permission for Ms. V****** to pull your credit history. After reviewing copies of the text messages from both you and Ms. V******, it was found that there was a break down of communication from both parties. As of today, your loan is being handled by the Branch Manager, Scott V****** who has set up a Zoom for Wednesday, March 30, 2022, meeting with you and your real estate agent to answer any questions and progress your loan to accommodate your purchase of a home. If you have any questions or if you need further assistance, you may contact me directly. Sincerely, Staci W***** Compliance Manager Consumer Response /* (3000, 7, 2022/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, Mrs. V****** was asked to provide a LE (Lender Estimate) I did ask Mrs V****** if she would be able to provide the LE. She said yes. Mrs. V****** did not explain to me that she would pull my credit, let alone four (4) times. Mrs. V****** asked for specific documents to provide me with the LE. There was not a break down in communication Mrs. V****** failed to disclose her business practice along with the LE process by pulling my credit dropping my score 4 point removing me from the Conventional loan option. Again I did not give Mrs V****** permission to pull my credit especially four times. Mrs V****** provided misleading information and also displayed unethical work practices. Business Response /* (4000, 9, 2022/04/01) */ April 1, 2022 Dispute Resolution Department BBB Serving North Central Texas 1601 Elm Street, Ste 1600, Dallas, TX 75201 Re: BBB Complaint Case #XXXXXXXX Dear Ms. ***** *******: Thank you for your response. A compliance meeting took place between Ms. V******, Branch Manager Mr. Scott V******, and Branch Manager Chuck Pearson regarding your complaint # XXXXXXXX filed with the Better Business Bureau, in which you cited an unauthorized credit pull, failure to provide a loan estimate, and unethical work practices. Per your loan inquiry your loan file was started on March 19, 2022. On the same date Ms. V****** requested your credit report and states that you gave permission for her to pull your credit so that she could begin preparing your loan file. Ms. V****** produced copies of text messages where she is requesting further documentation to provide the loan estimate you were requesting. In our conversation on March 28, 2022, I explained that the initial Loan Estimate could not be issued until certain documentation was received. The consumer's name. The consumer's income. The consumer's social security number to obtain a credit report. The property address. An estimate of the value of the property. The mortgage loan amount sought. Also, during the compliance meeting Ms. V******'s communication with you was addressed. While Ms. V****** agrees that the communication was more relaxed between you and her it was due to the fact you two are related and the communication was "common place". Ms. V****** states at no time was her communication was abusive. During the investigation no evidence of unethical work practices were found. On March 29, 2022, Branch Manager Mr. V****** reached out to you regarding your loan via email. In this email Mr. V****** mentions that he would need the same documentation that Ms. V****** had asked for to determine what loan options you may have. Also, Mr. V****** requested a meeting with you and your realtor to better assist your needs. Mr. V****** received permission to pull credit via your email dated March 29, 2022. However, credit was not pull since prior report is dated 03/19/2022. Mr. V****** scheduled a Zoom meeting with you and your realtor for March 30, however, Mr. V****** states that he received a call on March 29, 2022, from you and your realtor with questions about the down payment assistance that are available in Ohio. Your realtor requested a GFE which has not been in use since 2015. Another loan estimate was urged to be provided, where Mr. V****** explained again that he did not have the documentation required to issue a loan estimate. Even after explaining the need for the required documentation to provide the loan estimate, Mr. V****** felt as if you and your real estate agent became demanding and Mr. V****** felt unable to fully explain our loan process to be able to satisfy your questions. Mr. V****** has reviewed your application and provide the following information which was sent to you via email on March 30, 2022: Your current middle score is 633. You are financeable but not qualified based on income and credit for any of the grants we currently have available. That gives us 3 options: 1. We continue to work on your credit until you get to a 650-credit score and when you are there, you likely qualify for a OHFA or Community grant based on the information I have currently but programs and situations do change over time. 2. You could get a gift from someone for the down payment, closing costs, or prepaids. Seller can pay closing costs and prepaids but that is hard to get in the current housing market we are in but it is an option. 3. We are adding a new grant that may be helpful. I am not exactly sure when we will have access to the program, but it may fit your needs. I am told we will have training on it next week and I can share more when I learn the requirements. At this time, the way the loan is presented NTFN is unable to proceed with your loan due to insufficient funds to close. To better meet your needs and resolve your concerns, NTFN is willing to have the credit pull removed from the credit reporting agencies. Once you are able to move forward NTFN can start a new loan with written permission to pull your credit report; or if you prefer your loan application can be placed on hold until the new grant program has onboarded and is available for you. Please let Mr. V****** and me know how you prefer to move forward so that your file and concerns can be address appropriately and resolved. If you have any questions or if you need further assistance, you may contact me directly.

• Initial Complaint

  01/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I recently refinanced back in December of 2020 with owning.com. Soon after my loan got changed or bought by One American Mortgage. I've ALWAYS had AAA as my home insurance. Escrow has always handled paying my AAA home insurance yearly. I received a notice from AAA saying that I was cancelled and no home insurance due to a non payment from me. One American Mortgage apparently paid a home insurance called "Firemans Fund Ins Co" to which I never requested or approved. Now, they are giving me the run around with not returning my $1,100 so that I can return it to my escrow .... please help. I am very upset of how many times I've had to call and get no straight answer.

  

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/01/12) */ December 10, 2021 Dispute Resolution Department BBB Serving North Central Texas 1601 Elm Street, Ste 1600, Dallas, TX XXXXX Re: BBB Complaint Case #XXXXXXXX Dear Ms. ***** ****** I have reviewed the complaint you registered with the Better Business Bureau (BBB). I understand your frustration and have conducted full research of your complaint regarding your annual escrow analysis. I did not find your account in our system, after reaching out to the Columbus County Office I was able to verify that the mortgagee listed on the Deed of Trust is Nations Lending, their headquarters are in Independence, OH. Your BBB complaint was filed against Premier Nationwide Lending. We are not the lender on your account. Please note that NTFN, dba Premier Nationwide Lending does not service loans and therefore would not manage escrow accounts. If you have any questions or if you need further assistance, you may contact me directly. Sincerely, ***** ****** Compliance Manager 6201 West Plano Parkway, Suite 100 Plano, TX XXXXX O 972.818.5626 D 972.759.5223

• Initial Complaint

  12/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Nationwide Lending's escrow analysis is incorrect. In 2020 my monthly bill was 1390.26 based on a escrow amount of 528.07. The new Escrow analysis increased to 1,444.61 even though the property tax amount was reduced due to an Abatement. They refuse to recalculate the escrow analysis after I provided them with Property Tax documents in October 2021. The property tax bill shows the annual property tax bill is 2271.77 per year. Nationwide is using an annual property tax of 4,543.54 which is double the amount. I have called them 5 times asking for them to re-calculate. The individuals I speak with agree that they have received the tax documentation proving the correct tax amount of 2271.77 annually and that a new analysis will be completed in 3-5 days. They NEVER do the new analysis. I have spoken with the "escalation department" who assure me a new analysis will be sent out but again nothing is done. I've requested to speak with the Manager of the department but no one calls me back. I even told the Escalation department that I felt like Fraud is being committed against me but they don't care.

  

  Business response

  02/07/2022

  Business Response /* (1000, 5, 2021/12/10) */ December 10, 2021 Dispute Resolution Department BBB Serving North Central Texas 1601 Elm Street, Ste 1600, Dallas, TX 75201 Re: BBB Complaint Case #XXXXXXXX Dear Ms. ***** *****: I have reviewed the complaint you registered with the Better Business Bureau (BBB). I understand your frustration and have conducted full research of your complaint regarding your annual escrow analysis. I did not find your account in our system, after reaching out to the Columbus County Office I was able to verify that the mortgagee listed on the Deed of Trust is Nations Lending, their headquarters are in Independence, OH. Your BBB complaint was filed against Premier Nationwide Lending. We are not the lender on your account. Please note that NTFN, dba Premier Nationwide Lending does not service loans and therefore would not nanage escrow accounts. If you have any questions or if you need further assistance, you may contact me directly. Sincerely, ***** ****** Compliance Manager 6201 West Plano Parkway, Suite 100 Plano, TX 75093 O 972.818.5626 D 972.759.5223

• Initial Complaint

  11/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company will not stop calling my cell phone. EVERY single time they call I ask to be removed from their call list and the person just hangs up before confirming anything. Can you please assist here and stop this?

  

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2021/12/01) */ Contact Name and Title: S. W*****-Compliance Mgr Contact Phone: ************ Contact Email: **************** December 1, 2021 Dispute Resolution Department BBB Serving North Central Texas 1601 Elm Street, Ste 1600, Dallas, TX 75201 Re: BBB Complaint Case #***************************************** Dear Mr. * ***********: I have reviewed the complaint you registered with the Better Business Bureau (BBB) Serving North Central Texas regarding telephone calls from potentially originating from Premier Nationwide Lending. I understand your frustration and have conducted full research of your complaint. Please note that NTFN, dba Premier Nationwide Lending does not utilize any ROBO marketing or telemarketing tool. Also, after further research no record or loan application in your name or phone number was found. If you have any questions or if you need further assistance, you may contact me directly. Sincerely, Staci W***** Compliance Manager ********************************** *************** ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩