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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11/30/2023 I am writing to formally lodge a complaint regarding my recent move with Firehouse movers. On November 30, 2023, I utilized their services and spent over $1800. While the movers were helpful in taking apart my bed, desk, and other larger items, I have encountered significant issues post-move.One major issue is the damage to my 75 **. I only recently discovered that the ** is broken when I finally had the opportunity to set it up. It has been in my closet since the move, and upon plugging it in, the damage was evident.Given the significant expense and the poor service provided, I am seeking appropriate compensation for the damaged ** and any other items that *** have been affected by their negligent handling. I have contacted the moving company but have yet to receive a satisfactory resolution.Thank you for your attention to this matter.Business response
07/10/2024
Hello. Unfortunately this customer is way past her 90 day claim period Per Tx DMV you have 90 days to report a claim. Even though she was way past her claim time we did speak to her and refunded her over ****** dollars out of good faith. We are 8 months after the actual move. How do we know someone else didnt damage this and the customer want to blame the **********************. However our core values and morals we went ahead and sent a refund. We can not justify refunding and entire move 8 months later.Initial Complaint
06/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid extra to have Firehouse Movers pack, load and unload, transport, and then store all my things in their warehouse. I also paid extra for Full Value Protection. After moving into my new residence, I noticed things were missing. I notified Firehouse Movers immediately.I filed a Claim more than 30 days ago. Firehouse Movers haven't returned my calls. Don't know if my things were lost or stolen. Nothing. What a nightmare.Customer response
06/19/2023
I received a call from *****, VP of Operations,at Firehouse Movers. He apologized and wanted to see what he could do to help. You can close this complaint.
I appreciate your help.
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Contact Information
Business hours
Today,8:30 AM - 4:00 PM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:30 AM - 4:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.