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ComplaintsforUshaarts
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased a Lakers bed set from Ushaarts.com on November 13th 2021. I paid with my debit card. It was $105. It was delivered December 6th 2021, however it was delivered to the wrong house. After multiple attempts by the post master to locate the package and an investigation done by Tammy B***** Consumer and Industry Contact USPS, KY-WV District, I was unable to recover the package. I contacted ushaarts immediately telling them what happened, their response was talk to the USPS. After the investigation the USPS investigator sent me an e-mail with proof of non receipt of the item. She also stated that because the item was not insured the post office is not legally responsible to provide a refund, that it is Ushaarts responsibility. I fowarded that email to ushaarts. I have emailed ushaarts numerous times with no response, and their phone number is disconnected. The company has two addresses listed in the United States, however the item was shipped from China. Long story short I paid for an item, did not receive it, and cannot get ahold of the company.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.