Customer ReviewsforOrthofix International

As a patient I think these units are snake oil. These types of therapy have been tried for years. Just dont see the proof! Tens units definitely snake oil. This to wear for two hours a day for six months I think is a joke.

Double charging and refusing to refund overpayment. Orthofix made me pay their "discounted price" in full to receive the device. 2 months later they got the insurance company to pay and since I already met my OOP *** my portion is $0. Tried getting my overpayment refunded since July but they just kept making excuses. They refused to respond in writing as to why they were keeping both my money and the insurance company's money so I used the last option I could and filed fraud reports with the *** and the ** Div of Consumer Affairs (Since that's where I'm located). Not sure if they'll investigate this but at least they have all the proof about this "business". Looking at their history, it appears they have quite the history of illegal activities.

I need help with info on this brace.Has any suffered any side effects of this brace? I used it after my back surgery in 2019. I was told to wear it for 2 hours everyday. However, it caused excruciating bone pain and also interfered with ATM machines and gas pumps. I stopped using it and the pain continued and progressed.I continued to get weaker and weaker and was ultimately diagnosed with AML Leukemia. After months of fighting, chemotherapy, radiation and a full bone marrow transplant, I'm still fighting. Is this just coincidental. I don't think so. And I want other people to know what happened. Thank you *****************************

Read the reviews below and you will know how this Company works. In our case there was no mention of any costs at all only to later receive a $500 co pay from the ins company. I believe that this is a total case of them trying to defraud the Medicare plan using the Ins company's as their tool. If they ever show up on your door step turn them away as you will end up paying in the end regardless of what they say.

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Sr ********* Territory Manager
Orthofix Bone Growth Therapies visited me at the doctors office to tell me insurance would pay 100% for a bone stimulator. Once I realized that my insurance would have me pay a co pay of $372 I called ***** to return the stimulator. I never even used it. She told me she doesnt get involved insurance. ***** did pick it up, but apparently got lost in transist. They have no record of it because I couldn't give a specific date. Was told too bad and that I was still responsible for payment.
I tried to call customer service and they finally were able to help. They say ot could take up to 120 days. Why am I still getting a bill
***** misrepresented her company and should consider another job.

I think there is fraud happening. On Sept 21, 2022 I (unsolicited) was given AT NO COST an Orthofix Bone Growth Stimulator. I was told my Dr ordered it after neck surgery and that there was absolutely NO COST to me. There was no prescription from my Dr. I started receiving bills in January 2022 for my COPAY, the bill is for $612.79. I called the company Feb 15,2022 to set the bill straight. The Customer Service Rep explained that I owed 20% the insurance would pay the rest, I explained there was to be NO COST. She very quickly said there were alternatives, either a discount or nothing owed. She filled out forms with my financial info: medical expenses, household, household income. She then came to the conclusion that I didn't need to pay anything according to her work sheet. I apologized for being upset and she was very gracious and rehearsed in implementing the Financial Hardship Application. The process was easy and swift and again well rehearsed. It was easy and congenial and somehow the bill went away. Whoever (Medicare, Humana?) ends up paying the $612.79, I believe they are being defrauded. Too easy too swift. I ended up paying NO COST so I am satisfied with the outcome for me. It's a system,I believe that is used repeatedly with the lead in that there is NO COST.