Customer ReviewsforMirage Custom Pools, LLC

Wonderful company. I built a swimming pool with them five years ago and it's been a great experience before during and after completion of the pool.I really appreciated their focus on quality and engineering. I live in a really bad area of DFW that has a lot of foundation issues. They were a company that really does there due diligence.I built a pool once before, and it was a good experience. However, this experience for ** good enough where I had to leave a review.My superintendence name was **** and he did a very good job. Communication at the office was great as well. **** was the salesperson and he designed it perfectly.

My personal experience with Mirage Custom Pools has been, without question, the single worst consumer experience of my life. It has now been over 8 months (245 days to be exact) since they broke ground, with which we are still not completed, and every single day has been consumed by frustration & a complete lack of communication as a direct result of broad incompetence from every level of the company. Our biggest complaint is that Mirage installed our pool deck completely wrong. Instead of our contractually agreed upon decking we now have a style we did not choose with painting over it given as the only solution. I cannot stress enough that our family will not have the pool we wanted, agreed to or paid for as a direct result of Mirage's mistakes. We have failed many inspections up to this point. Failed 3 inspections in a row for not being able to post the worksite documentation after repeated requests to have it posted. We have also failed multiple electrical inspections which, I have no doubt, will cause us problems in the future. To summarize, beyond the egregious craftsmanship from Mirage, you can expect next to zero communication about any step of your pool build or completion dates with texts, emails & phone calls being ignored at all levels. More importantly, incompetence and carelessness will be rampant throughout your build that will lead to avoidable and unnecessary delays, or even worse, a complete disaster like ours where you will be stuck with whatever kind of pool they give you regardless of contractual requirements and agreements.

Terrible experience. Jay came to our home and promised a design within a week to week and a half. I contacted him 12 days later and he told me he was in the final stages of the design process and to keep an eye on my email for the design. I waited 3 more days and let him know I was anxious to get my project started. He responded today- "Hello, we are definitely busy. Unfortunately the day only has 24 hours, so I have to prioritize and dedicate my communication to customers who are ready to go and know Mirage is the right builder for them. If you are indeed ready to move forward I can process a $2000 deposit and we can communicate as much as you would like and get things moving as fast as you want."