ComplaintsforWak Management

• Initial Complaint

  11/01/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I previously lived at ************************************************************************************ I had serious problems with power in the apartment that was diagnosed as ************** Outage", which was documented by Oncor, This report was furnished to the Property Manager, and WAK Management. There were continuous problems with the power whether it was equipment or due to a storm. Oncor did provide a diagnosis of the problem, which was provided to the Property Manager.. The problem was "backline", which was totally re-wiring of the the building. I provided the document to ********* ****************** and was advised by them to move out due to the possibility of a fire.There was also problems with the water bill. I had to file a complaint with the ***** ****** Utilities on this matter, and there was a hearing, which was determined I was being overcharged on my water bill. During the time of the hearing WAK Management was asked to correct the formula for the water bill.These (2) issues were completely un-neccessary. WAK Management refused to have the power fixed (The Backline) as Oncor would have done the repairs.I pro-rated my rent from May 1, 2023 to May 6, 2023, and was previously paying month to month, and now they turn money they feel is owed to a collections agency. This is completely un-neccessary, as they had serious power problems and refusal to fix the problem.

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have had multiple occasions of harrassment ,viilence,assault,ad hate crime vandalism.I have involved Fort ************ as instructed by ****************** apartments office personnel.****************** is managed by Wak Properties.Photos have been viewed by office manager and assistant manager,and should be disclosed and viewed my walk Regional as well. I had to protect myself and obtain a safe living situation as A 100% permanent and total disabled veteran with ptsd seizure's and depression and other disability are increasingly worsening and can potentially result in my death with knowledge of my condition and willfull intent to harm me with the continuing harrassment,violent,behavior directed toward me and my dwelling area which is supposed to be safe and a comfortable environment.I am a good tenant never late ,always greeting fellow residents,smiling,sharing and I just want to ********* on good terms and remove myself from the violence. Myvincome is limited it is imperative that I move and have provided written notice and payment and intend on paying next month as well ,and leave the apartment clean ready fof the next tenant. The ****************** Manager seems more offended by me bringing to her attention that my life is in danger my depression is worsening and ptsd causes situations where I can't control and will go into a need to hide or flee and can result in my death. The protection seems to go towards the tenants who are vouchered and continued behavior issues. I have called police I cannot hide in my apartment everyday calling police and be expected to live like this. I am at my end of who can I reach out to. Help Please.I found a safe place to move . and the office staff wants to treat me negatively and make it impossible for me to move and find a way to make a violent living experience even worse. I was always complementary and now they won't help me out if the violence and hate coming livjng here.

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried for 4 years to t some kind of help with rude neighbors who have not only vandalized my vehicle but caused me so much stress that I have had multiple seizures. They will not help with any maintenance issues. They just put a bandaid on the problem and call it fixed.

  Business response

  03/01/2023

  Business Response /* (1000, 5, 2022/12/14) */ Thank you for bringing this matter to our attention. As, I expressed during our phone conversation, I apologize for any inconvenience that you have experienced. We appreciate your feedback and are working on the issue so that everyone in your apartment building has a pleasant place to live. If you have any further questions or concerns please do not hesitate to contact our office. Sincerely, ***************

• Initial Complaint

  06/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The Vita Three60 Apartments is abusive and lazy. I was told that maintenance request will be handled promptly and correctly every time by Belle in the office. The property manager is never at work. I have been dealing with a refrigerator issue for 3 months. The only think coming out and turning the knobs is all they need to do. I was told the coils had been clean and the frig reset yet I have had to throw out all my groceries 3 times and was told yesterday it would be fixed. Well it's yesterday I'm home with two wisdom teeth being pulled this morning and I can make ice or keep the ice cream cold to assist with the swelling and pain. I was told I would have to wait till Monday to possible get approved for a new refrigerator.

  Business response

  07/28/2022

  Consumer Response /* (2000, 5, 2022/06/27) */ Please closed out case. My problem was finally solved 5mins ago.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I'm having an issue in regards to getting proper information on my rental account. My rent is paid in full but they are charging me for something that was not my fault. They are also trying to evict me even though my rent has been paid on time the last three months and always. I've called and the only they do is have a voice message system and they don't return your call. The property that I stay at is not helping either they are just concerned for the money. I'm a military veteran on HUDVASH and I do what they want and I save all my paperwork but I don't have time for them to penalize me and charge me for it.

• Initial Complaint

  02/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/25 my apartment community named; Summerhill Apartments I.E my apartment manager Monica answered a call regarding rental assistance for my rent. Monica denied the service, stating there was no balance for them to pay. Fast forward to current status there is a balance of $1100 that the office wants me to pay, before they will relocate me to a sister property. My current unit has just been deemed unlivable, we have a issue where the anytime you run hot water inside the apartment. The meter on the outside pops out all the electricity in the apartment. I then have to call maintenance out to flip the breaker on. This is a ongoing issue for the past 6 days. No one can fix it. I have missed several days of work (I work from home.) due to this problem. I have incurred hotel stay fees due to this problem, and instead of my apartment manager providing me with a solution. They tell me I have to move out of this unit in 72 hours. I have a wife, and two small children. Where are we supposed to go? I am typing this to help other potential families know. Please, Please, Please do not move over here. They are completely heartless. My family is about to be homeless. I do not understand what I am supposed to do. Could someone please assist me and my family. It should be against the law to treat me like this. I have been a resident at this property for over three (3) years. This is absolutely unacceptable.

  Business response

  03/10/2022

  Business Response /* (1000, 5, 2022/02/14) */ The property does not have the authority to decline rental assistance that is being offered through a 3rd party such as the City of Dallas. We provide the balance information they request. A 3rd party rental assistance program makes the decision based on their qualifications. Regarding the electrical issue that was reported on Sunday, 02/06, the resident called after hours maintenance reporting his water heater was tripping the breaker and shutting off his electricity. Maintenance responded in person within a few hours, assessed the issue, and power was restored with no further issue. On Tuesday, 02/08, the resident reported another power trip. Maintenance replaced 2 additional breakers and the tankless water heater. We also contacted ONCOR, and a 3rd party electrical contractor to assess and inspect the issue. The issue was fully resolved by Thursday, 02/10. During the time that the property was working to resolve the issue, the property manager was in contact with the resident. The property manager also paid for 2-nights in a hotel to ensure that he and his family had continuous electricity and internet. He did not have to spend any personal money, he was provided resources so that he could continue to work, since he expressed that he worked from home and needed internet access to work. At no time was the apartment home deemed unlivable and the issue was resolved promptly. The resident is welcome to let us know what sister property he would like to transfer to, and we can assist in facilitating the property-to-property transfer based on our company qualifications.

• Initial Complaint

  01/08/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Let our apartment manager, Sherri Martin Carpenter, know about a pest control issue we've been having since April of 2021 (we moved in March 15, 2021) the issue was never resolved and we continued to let them know about it and to this day, has yet to be fixed. 1/5/21- We decided to go and try to meet with her to speak about possibly transferring to a different unit when we renew our lease considering the circumstances and were told by another office member, Patricia, that she "doesn't recommend speaking to Sherri because of the mood she's in." My son and myself have been bitten by the ants and have found them time and time again in our sheets, clothes, shoes, etc. When we attempted to address it to her on the 5th she proceeded to speak to us with an attitude and was very disrespectful; we then asked for her managers number (Jodi) and she gave us one that we called 10+ times but was "unavailable" as she then gets a hold of them within 2 seconds so we asked to speak to them with her and she demanded we leave the office. Finally was in contact with WAK management manager Jodi on 1/7/21; Apparently Sherri flipped the script and stated we approached her office screaming at her and she felt threatened by us, mind you we had our 4 year old there with us and i'm currently 6 months pregnant, I'm in fact no threat. She told Jodi we demanded a bigger/upgraded apartment for cheaper and that was the sole purpose of our visit. When Jodi and I spoke about the ant issue I was told to "work with them" and to buy ant traps from the dollar store, possibly weekly, to help with the problem. I asked her why we'd want to renew our lease with them and continue fighting this same issue and now having to "work with them" still paying to live in the same infested unit. Her response (no surprise): I wouldn't renew. Now that Sherri feels upset with you guys she deny you guys renewal on lease and claim there's no reason to not allowing you guys back.

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/01/12) */ This resident did make us aware of the ant issue. We immediately sent pest control to her apartment and they found no active ants. They treated inside and out at that time. They will continue to be on the schedule weekly to ensure the ants don't come back. The next day Maintenance went to their apartment and cleaned up the dead ants that were still on the window seal. They sealed the window and painted it. Pictures were taken and the problem was resolved at this time. On the same day the complaint about ants were brought to our attention they asked to transfer to a downstairs unit. This was the 2nd request to transfer and originally we were told they wanted to transfer because she was pregnant. At that time we had nothing in the same floor plan that was available. We offered a larger unit at the current market price. They were not interested in that unit at that price. The next day we had a cancellation on the first floor in the same unit type and I personally called the resident and offered it to her. We put this unit on hold for her. She let me know that they decided they wanted to move at the end of their lease which is in 60 days and they put their notice in. We still have this unit on hold for them at this time. We take these kind of complaints very serious. I actually reviewed camera footage so that I could clearly hear and see what happened but unfortunately there was no volume so I could only review body language. I also apologized to her for the way it was handled and told her we were committed to making the situation right.

• Initial Complaint

  11/30/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I moved in the Coventry of city view apartments ********************** Fort Worth Texas 76132 apt 2119 on November 23rd 2021, the same day that I moved in I began to see roaches . I called the apartments the same day to inform them about the problem they informed me that pest control would be out next week to resolve the problem. The same night I tried to stay at the apartment more roaches begin to come out especially at night time. Crawling on the walls, ceiling, falling onto my bed. I had to leave and stay at a relatives house the same day of my move in because of how gross the scene was. I am 9 months pregnant and baby is due in 3 weeks I also have a four year old who has asthma I informed the office that I cannot live like this. The front office informed me that they would let me break my lease and receive my deposit I have called every day to move but continue to get the run around. They won't give me their names when I ask who I'm speaking with. They continue to tell me a manager will call me back and I never receive a call. I had to hire my own pest control to come out and look at the situation ( terminax) I paid 117 dollars. He came in and set traps which are shown in the photos above . He informed me that they are German roaches and he cannot guarantee that he can get rid of them . Also as you can see in the photos shown above the roaches have laid eggs on my kitchen floor. When I brung this information to the front office the lady at the desk ( Still would not give me her name) informed me that they've had this problem in building 6-7 but not building 2. ( the building I am in) she also informed me that they just recently had to fire their pest control because they were not entering people's home to do there jobs which made the residents start complaining. This has put me in emotional distress, I have lost money due to moving, & still have not slept at the apartment. Their pest control never came.Can you all please help get this resolved.

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