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ComplaintsforSecurlock Storage At Lewisville
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
After being informed by Securlock Storage at Lewisville that my unit #H104 will be auctioned and sold, I requested for the Tenant Law policy in the leasing agreement. This law is universal for any storage unit tenant in the ************** and Securlock Storage is suppose to apply the amount the unit sold for to a tenant balance if they had any. Any revenue left over is given to the tenant. I confirmed that law with the managers of Securlock Storage at Lewisville. In my unit had a washer and dryer unit that if sold alone would have paid off the amount balance Securlock Storage at Lewisville said I owed. When I confronted management for not making enough revenue from my belongings, I requested the proof of sale documents from the auction that also shows how much balance I owed before it was sold to collections and which collection agency they sold it to. Management refused to provide the paperwork that I am lawfully *********** as stated in the Tenant Law.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.