ComplaintsforNextlevel Logistics USA

• Initial Complaint

  07/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On July 12, 2023 I started my training with NextLevel Logistics and paid for my plan (that has not been activated). Included in the price is the setup fee and the fee to use their software. On July 14, 2023 I completed my training, but my program was saying I only was 96% completed. I contacted the email address on the website on July 15, 2023 about this issue. I didn't receive a response. I then contacted the *** on July 24, 2023 since it was getting closer to the "start date" (July 27th is the start date and I was told if I did not have everything completed I wouldn't be able to start) and I have yet to receive a response or any instructions for the start date. She emailed me back and asked for screenshots of what I was talking about. I promptly sent a response with screenshots and have not received an answer. I emailed again on July 26, 2023 looking for answers since today was supposed to be my start date. After a lack of communication I decided to reach out to the sales department for a refund. I have not been contacted by anyone. You would think someone would reach out being that I completed onboarding paperwork with all my personal information, direct deposit information, etc. Also being that today was the "start date" you would think I would have received a response. This company has been unprofessional and unreliable. I am requesting a refund.

  Customer response

  07/31/2023

  After I contacted PayPal then the business reached out to me claiming they didnt receive my emails. Mind you, they responded in the same email chain. Then the sponge was rude after I again asked for a refund. They are unprofessional, and unreliable. PayPal has initiated my refund request. 

  Customer response

  07/31/2023

  Here are the screenshots from my previous message. After saying again I was no longer interested. She did not responds in a professional manner as you can see through the PayPal message. It was as if she had an attitude. 

  Business response

  08/11/2023

  ******,

  Let me first state that your approach to resolve this issue was unwarranted and unnecessary.You along with 15 others were scheduled to start on 7/27/2023. We sent out welcome emails on 7/26 to those that qualified to start for that date. As perfect of a company as we strive to be, we simply overlooked that you were scheduled to be included in that group. You sent ONE email to me on 7/26 that I did not see until the following day on the 27th which was the start date. At that time I apologized and advised you that our **************** did not realize you had completed training and were ready to start. However I stated that I would be more than happy to get you onboarded the next day so that you could start with the group. You declined and asked for a refund which you PROMPTLY received the same day...

  To make implication that "several" emails went unanswered and that there is a lack of customer service reflective of our company is untrue. This could have been resolved with a simple email or phone call. I personally built this company from the ground up and I am VERY protective of my brand. If you had simply called me the morning of Onboarding I would have immediately rectified this and included you in the group with the others that started that day. Your actions to defame my company under false narratives lets me know that this position was probably not best suited for you as we expect a high level of professionalism and integrity from our contractors and it appears that you may have a lack thereof. We wish you the best in your future endeavors.

   

   

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