ComplaintsforMaverick Motors LLC

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought car unseen When received car it had bad rear hatch supports never told about it an a TPMs not working an was that way when I received it Dead battery they said drove car an everything's was ok. Also said it had diamond ceramic coat not true by my detail person maybe a spray they charged 1400. For a 100 $ spray now they wont answer there phone. Pluse 3 weeks an no sticker or tags. You would think they never open the hatch because it wont open.

  Business response

  07/12/2024

  Thank you for bringing these issues to our attention. At Maverick Motors, we are committed to ensuring the complete satisfaction of our customers, and we regret that your experience has not met your expectations.
  
  Rear Hatch Supports: We apologize for the inconvenience caused by the faulty rear hatch supports. Please be assured that we are actively working to fix this issue for you as quickly as possible.

  TPMS: We understand your concern regarding the ***** As your vehicle has aftermarket wheels, this is not something we can fix directly. However, we are here to assist you with any information or guidance you may need.

  Diamond Ceramic Coat: We apologize for any misunderstanding regarding the diamond ceramic coat. Our intention is to provide the highest quality service, and we will review your concerns with our detailing team to ensure this does not happen again.

  Battery: The battery is under warranty at any auto zone, or if you end up bringing back the vehicle we can replace it at our shop.

  Sticker and Tags: We understand the frustration caused by the delay in receiving your sticker and tags. We are actively working to expedite this process and will update you as soon as possible.
  
  We are committed to resolving these issues and ensuring your satisfaction.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  *************************
  Owner, Maverick Motors

  Customer response

  07/14/2024

  New update

  No inspection,key problems ,dead batter

  locked out of car twice had to crawl in back door would not release tpms not working sensors ok towed once,gas cap will not release to put gas in,

   

  Business response

  07/22/2024

  Thank you for bringing these issues to our attention. At Maverick Motors, we are committed to ensuring the complete satisfaction of our customers, and we regret that your experience has not met your expectations.
  
  Rear Hatch Supports: We apologize for the inconvenience caused by the faulty rear hatch supports. Please be assured that we are actively working to fix this issue for you as quickly as possible.
  
  TPMS: We understand your concern regarding the ***** As your vehicle has aftermarket wheels, this is not something we can fix directly. However, we are here to assist you with any information or guidance you may need.
  
  Diamond Ceramic Coat: We apologize for any misunderstanding regarding the diamond ceramic coat. Our intention is to provide the highest quality service, and we will review your concerns with our detailing team to ensure this does not happen again.
  
  Battery: The battery is under warranty at any auto zone, or if you end up bringing back the vehicle we can replace it at our shop.
  
  Sticker and Tags: We understand the frustration caused by the delay in receiving your sticker and tags. We are actively working to expedite this process and will update you as soon as possible.
  
  We are committed to resolving these issues and ensuring your satisfaction.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  *************************
  Owner, Maverick Motors

  Customer response

  07/22/2024

  I have reviewed the business response and accept this resolution so as of today they are working on my problems. But no reimbursement or tags yet. 21 days

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Car dealership sold me a car that has major mechanical issues that has been acknowledged the same day the car was purchased from the lot. ****** knew about the issues with the car and sold it fraudulently. The car is NOT in an operable state and is a danger to be driven on the daily. Car has had many issues from the day it was signed off and the same dealer can not even figure out what is wrong with it.

  Business response

  06/25/2024

  Dear BBB,

  
  We appreciate the opportunity to address *********************************** concerns regarding her purchase of a Camaro from Maverick Motors and the subsequent repossession by the bank.

  **************** purchased a vehicle from us and we assisted her with financing to facilitate the purchase. Maverick Motors takes pride in ensuring customer satisfaction and promptly addresses any issues that arise with our vehicles. We were actively engaged in addressing concerns **************** had with the vehicle.
  Regrettably, despite our efforts and support, **************** chose not to fulfill her financial obligations as per the agreed-upon financing terms. *************** chose non-payment to the bank, which led to the repossession of the vehicle. It's important to note that Maverick Motors incurred additional costs due to this repossession process, as outlined in our agreement with the bank.

  We understand ******************** frustration, but it's essential to clarify that Maverick Motors fulfilled its responsibilities throughout the transaction, including assisting with financing and addressing vehicle concerns promptly. We strive to maintain transparency and uphold our commitments to both our customers and financial partners.

  
  Please feel free to contact us directly should you require any further information or clarification regarding this matter.

  Business response

  07/01/2024

  Dear BBB,
  
  
  We appreciate the opportunity to address *********************************** concerns regarding her purchase of a Camaro from Maverick Motors and the subsequent repossession by the bank.
  
  **************** purchased a vehicle from us and we assisted her with financing to facilitate the purchase. Maverick Motors takes pride in ensuring customer satisfaction and promptly addresses any issues that arise with our vehicles. We were actively engaged in addressing concerns **************** had with the vehicle.
  Regrettably, despite our efforts and support, **************** chose not to fulfill her financial obligations as per the agreed-upon financing terms. *************** chose non-payment to the bank, which led to the repossession of the vehicle. It's important to note that Maverick Motors incurred additional costs due to this repossession process, as outlined in our agreement with the bank.
  
  We understand ******************** frustration, but it's essential to clarify that Maverick Motors fulfilled its responsibilities throughout the transaction, including assisting with financing and addressing vehicle concerns promptly. We strive to maintain transparency and uphold our commitments to both our customers and financial partners.
  
  
  Please feel free to contact us directly should you require any further information or clarification regarding this matter.

• Initial Complaint

  02/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi BBB,I purchased a used 2022 Acura MDX vin ***************** on 2/12/24 at maverick motors **********. The price on website ************* agree to pay this price. Come to the Finance, I had my own bank but they offer to use their bank with 0.7% cheaper which i am fine. Then they added 1495$ for diamond ceremic coating 7 years protection and theft protection 499$ without tell me as first. I told them to delete them cause I dont need it. I ask why dealership dont mention that online price he said the price is just for the car, always different to the end. It is not honest ab the price in reality and website. The ** said he " CANT" delete it because it has already done. Which i did not know what and when it was done, i was not in the good mood, but I signed the contract because I had no choice right there. I have contacted with NAS theft protection and they told me to contact to dealership to cancel which today the ** manager get in the argument with me on the phone and keep saying he " CANT CANCEL" but the policy of *** said contacting to dealership to cancel. And I told him I will file a case with BBB, and he dare me to file a case with BBB. And Here I am, i hope you can help me for this matter. So now it made me curious that what did they do with diamond ceremic coating, i am not sure did They actually apply it in my car to charged me 1495$ for that??? I respect the ** manager as senior try to make his money for selling the product but please DO NOT BULLY CLIENT like me. So today i am writing to BBB to asking for help 1. Dealership has to help me process cancellation of the thef protection 499$ which will go bank to the bank Where lend my money 2. About diamond ceremic coating, they need to show me evidence that they did apply in my car or they have to refund 1495$ to the bank where lend me money too. Please see all of att for ref Thanks .

  Customer response

  02/21/2024

  Hi BBB,
  Thanks for helping me.  I got the phone call from maverick. They said they will help to cancel the thef protection and if I want to re do ceremic again they will do but their requesting I have to remove the complaint. Which I know is the case will close after they respone, but i dont know that can I or BBB remove the complaint on this website or not? 

  Please just not close case yet because we are not done with deal yet. 

  Thanks 

  Business response

  03/11/2024

  We have cancelled the Anti Theft and are currently awaiting the refund. Please let us know if there is anything else we can do.

  Customer response

  03/11/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  10/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a 2021 Porsche Taycan from Maverick Motors and never recieved the car charger. I have been wating 30 days for it. Additionally, I havenet recieved my registartion paperwork either. I paid $80k for this vehicle and in just 8 days i had to replace two tires for about $1k.

  Business response

  10/18/2023

  We have sent the charger there was a slight delay on getting it sent out as we were in the process of moving our dealership. Charger should arrive within the week. We apologize for any delay and take responsibility for that. The registration paperwork can take up to 60 days to complete but client has a temporary plate and registration that is good for 60 days. As far as the tires the client did state that he got a nail in the tire after taking delivery of the vehicle and was told by the shop that replaced the tire that he needed to replace both. If there had been an issue with the tires before he received vehicle we would happily pay for it. 

  Again we sincerely apologize for any delay and are working hard to get these issues resolved.

  Customer response

  10/19/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to get a refund on my auto gap insurance policy but cannot get a response from the dealership. The insurance company says the insurance refund must be processed by the dealership.

  Business response

  12/13/2023

  We have already refunded the amount. However it was to the lien holder ********** You will need to contact them as the amount usually gets applied to the principal balance on your loan.

  Customer response

  01/03/2024

  Today 1/3/24 at 4:00pm CST I spoke with representative from Maverick Motors and he has confirmed that he will issue my refund check today and mail it to my residence today.  You may **** this case resolved and I am satisfied with the resolution. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩