ComplaintsforGolf Cart King, LLC

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased the *** MACH3 EZGO RXV Golf Cart Rear Seat Kit with Steel Frame | Compatible with 2008-Up Models (Black) shipping icon Date Shipped: Apr 1, 2024 6:27 PM EST through Amazon and Golf Cart King is the seller to Amazon.The kit states it is compatible with 2008-up Models of EZGO RXV golf carts. We have a 2018 EZGO RXV golf cart with an extended canopy. The description does not indicate or distinguish between EZGO RXV golf carts with a short canopy or extended canopy in order for the kit to work. The reason for the purchase is our seat in the back of the cart is broken and won't stay attached to the flip part of the bed.We received it and tried to install it, but due to the fact that ours has an extended canopy the kit would not fit or work at all with our cart. I've put everything back into the box it arrived in and have requested a prepaid label to return it. So far they have been responsive but to the extent to suggest we purchase something additional to make the kit fit with our particular golf cart, however, the item they want us to purchase, which is 2 additional bars to fit our expanded canopy, does not have holes drilled, therefore something we have to do ourselves. Needless to say we are not a repair shop and don't have the tools needed to drill holes, nor are we interested in spending more.They've agreed to refund our money and take the kit back BUT we have to pay the postage. This is not acceptable to us given the description of the kit does not indicate that it would NOT fit a golf cart with an extended canopy.I've asked twice for a prepaid label to return the kit, but they're not responding to this request. Also there is a certain period of time to return with a refund which is May 3. We don't want to loose anytime due to no response from the company.I have attached the invoice from purchase and a picture of our golf cart showing the extended canopy.

  Customer response

  04/11/2024

  Better Business Bureau:
  
   

  The business has responded to me with a prepaid label to return the kit.

   

  I'm satisfied so please cancel my complaint.

   

  Thank you,

  Christie

  
  

• Initial Complaint

  08/21/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  With all phone calls recorded by both parties I have been lied to multiple times about the status of my order and if it shipped out. I was assured by ****** that the warehouse confirmed it went out on the 16th. Then was told it wasn't shipped yet by ******* that they had shipping problems. After all of this and delays with my $2,200 order ******* would ask ***** (ceo she said) if they can over night it, he said no, that he didn't see justifying it. When I called her, she told me this, I asked to cancel order, she said it's already been prepped and fast back in a stack they can't get to it so now I have to wait and refuse the package, which I will and never buy from this company again. I'm just glad I called from my company phone so my calls are recorded as well!

  Business response

  11/07/2023

  ************,

   

  On behalf of Golf Cart King's ***************** we would like to extend our sincerest apologies with your recent transaction with us.  We can't change what happened, we can only correct the issues at hand to ensure that they do not happen again in the future.  Rest assured that we have spoken with all parties involved (warehouse manager, Sales Rep ********* **************** Rep. ********* and VP (*****)) to understand the circumstances.  Looking into the circumstances of your order and the information you were given with shipping, cancellation and expedited shipping, it was obvious that the circumstances on our end should have and could have been explained much better and clearer.  

   

  First and foremost, you did not deserve to be misled (lied) to.  It should have been explained that these motor/controller combos take roughly 72 hours to put together before they ship as they require more secure shipping to protect from damage.  As for the request to have your order shipped on an overnight basis.  It should also have been explained much better by what ***** meant in saying that he didn't see justifying it.  Your order actually shipped out 72 hours after purchase on the 18th of ************* ***** determined that it would deliver the following Monday, the 21st.  It was going to be delivered in the same time frame as an expedited shipment would, which is why ***** did not see the need for expedited shipping.  Looking at the tracking information on *****.com, we were able to follow the package from start to finish and saw that it did deliver on Monday, 8/21/2023.  

   

  As stated earlier, we sincerely apologize for this treatment.  We can only hope that our team grows from this experience.  We realize you may never purchase from us again, we regret that and can only hope you change your mind.  If you do, please let the ** (*****) know so that we can assure you are taken care of.  

   

   

  Thank you and Make it a Great Day!!

• Initial Complaint

  10/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a golf cart motor that was advertised as a high speed motor up to 17 mph +/-, and 10% more torque. My old motor was the original **** motor on the cart. The motor provided by Golf Cart King is plenty fast, but is has far less torque than my old ******************* will not take off on slight inclines with two people in it. I have contacted customer service and my concerns have been dismissed as buyers remorse. The motor does not perform as advertised. All I requested was an exchange for one that would, or I will return the motor for a full refund.

  Business response

  10/26/2022

  Hello, 

   

  This customer received the correct item for what he ordered. A high speed motor will not have as much torque as a high torque motor. Since the item is working properly and is no defective a repalcement is not needed. Since the item has been installed we cannot accept a return per our return policy stated on our website. 

   

  Thank you, 

  ******************

  Golf Cart King

  Customer response

  10/26/2022

  Complaint: 18316556
  
  I am rejecting this response because:  Again they are ignoring the fact that the motor is advertised to have 10% more torque.  Therefore, the motor does not perform as advertised considering it has less torque than a **** factory motor, and hence my complaint.
  
  Regards,
  
  *********************

  Business response

  10/27/2022

  Hello *****, 

   

  We are showing 2 orders for the same motor part #***-002-0002, order number ******* on 09/23/2022 the second order ******* on 10/07/2022. If you purchased the 2nd motor thinking it would be faster than the original motor you purchased from us, it will not be as they are the same motor. As a courtesy we will accept the return but a 20% restocking fee will be applied as the item has been installed and we can no longer sell as new. 

   

  Please use the following information to return the item(s) back to our warehouse.  Print this email and take the product to your local carrier and be sure to include ALL the information or it will delay the refund. Write ********** on the shipping label reference line.
  
  Golf Cart King LLC
  RMA 109504
  111 County Road 214 
  ************, ** 78642
  
  Once you return the item(s), please email the return tracking information to ****************************************** so that we may provide you with more efficient service concerning your return.
  
  Once we receive the item(s) back, we will inspect it to make sure we can sell it as new and we will issue your refund minus our original shipping cost to get you the part(s). Please make sure the item is returned in its original boxes with all hardware and instructions to prevent damage and be able to be sold as new. There may be a restocking fee in addition to the original shipping cost for returned items that are damaged or have been installed.
  
  Please feel free to contact us with any questions or concerns at ************ from 8-5 CST.
  
  Thank you, 

  ******************

  Golf Cart King

  Customer response

  10/27/2022

  Complaint: 18316556
  
  I am rejecting this response because:  I am not paying 20% restocking plus the cost of shipping both ways.  I havent done anything wrong.  No one has taken me seriously or listened to what I have tried to explain since day one.  I love the second motor.  It performs great on my 36v cart, has so much power starting off it will spin the wheel in gravel.  Its not that fast but I didnt expect that on a 36v cart. Very happy with that one.  The first one however is on my 48V cart.  Its faster once its gets going, however has no starting power.  I have new batteries and am getting *****V to the motor most times.  Ive not exaggerated that it would not take off on slight inclines with two grown men on board.  I wasnt expecting to gain any torque with either motor, but I certainly didnt expect to lose most all of it. I hope I have made my point to someone, somewhere that actually takes the time to read my explanation of what *** got.  Im not some guy just trying to use a product and return it.  I had no way of knowing it was going to be this way without installing it.  Its not worth the continual back and forth for what should have been a simple issue.  Theres something wrong with it.  I dont know what, but *** tried to explain as best I can since the first day I was rudely dismissed by technical support. I have no interest in dealing with this business any further.  I didnt know family owned business treated people this wayIm stuck with the $600 motor that is junk.  Sad world we live in today.  Thank you BBB for at least allowing me to respond.
  
  *********************

• Initial Complaint

  12/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The customer service was great right up until I received the product I ordered, then crickets. I ordered a golf cart motor (not a cheap item) and I was very specific with what I needed. Everything else was correct except the speed controller. They sent me one for a 2012 model instead of a ****. I have contacted them multiple times to get the correct one and no one responds. They were very helpful until I actually had an issue with what they sent me. I was working directly with their VP *************************. I have sent emails and left voice messages but have zero response. I even offered to replace the speed sensor and send them back the other one but I still have no response. I'm not usually a person to complain but the level of customer service after receiving the wrong product is terrible.

  Business response

  01/11/2022

  ******************,

   

  Our sincerest apologies for the frustration, delays and lack of communication from us.  The emails that were sent to you and returned by you did not go into a regular email.  They went to spam and therefore were not seen by our VP or customer service.  With that being said, we will do everything in our power to get you taken care of.  Your issues can easily be resolved.  We are going to have our Sr. ********* Advisor (***********************) give you a call so he can explain what needs to be done.  Once you are taken care of, we can discuss anything further you may need.  Again, our sincerest apologies for the frustration. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩