ComplaintsforShindig Shoppe
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased online two items and paid through PayPal on July 29, 2023. In my Facebook account I saw someone had responded on the page I ordered. This message told me I was on the unpaid list, I went to my PayPal and snapshot it and attached back to their message. Over 24 hours no response so I sent another message and capitalized no reply. She told me I was not patient and I do not follow rules I can’t reply on there but she says she broke the rules to tell me that and cancel my order and sent refund. She responded within 3 minutes of the no reply and knew she had my money. Bad business very rude.Business response
09/07/2023
*** signed an agreement when she joined the group saying that she would message rather than comment with any questions or concerns.
*** ordered on the post which also stated that customers should message us and that we will not answer any questions or concerns in the comments.
*** was upset because she was one of many customers that received an unpaid invoice comment.
She did not understand that she had ordered twice and received two seperate invoices. One was unpaid.
We have since spoken, and she understands how ordering works and has again agreed to the rules in the group that are in place so that we can provide our customers with the best customer service possible.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.