ComplaintsforBesure Backflow LLC
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Complaint Details
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Initial Complaint
06/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Company stated they came to my home to perform backflow service. Water was not turned on at property and pipes were identified by owner of property as having a crack. Contacted business they stated would come back and didnt. Called a second time unable to get an answer from business. Did not provide accurate serviceBusiness response
07/02/2023
Hello,
We have responded to the complainant and are trying to resolve as she has been a valued customer for years. I emailed her today, 7/2. She claimed the pipes were cracked at the time our tech checked the Backflow Preventer and our tech said they were not and that he would have told her if they had been cracked at that time. The assembly passed the test and the report was sent to the city which is what we were paid to do. I did speak to her and then passed the information on to our tech who gave her a call on 6/9 (same day I spoke with her) at 11:07 and left a message. I apologized to her for not following up.
Thank You
*****
Customer response
07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.