Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Bath Planet of San Antonio has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBath Planet of San Antonio

    Bathroom Remodel
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.79/5stars

    Average of 53 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/28/2017

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Replacement Bath tubs, Replacement Showers, Walk-in Tubs, Hydrotherapy Tubs, Shower doors, Tub-to-Shower Conversion

    Business Details

    Location of This Business
    5626 Randolph Blvd Suite #2, Live Oak, TX 78233
    BBB File Opened:
    9/27/2017
    Years in Business:
    12
    Business Started:
    8/16/2011
    Accredited Since:
    9/28/2017
    Type of Entity:
    Partnership
    Business Management
    • Mr. Nick McCraw, President
    Contact Information

    Principal

    • Mr. Nick McCraw, President
    Additional Contact Information

    Fax Numbers

    • (210) 787-5096
      Primary Fax

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    The salesman came to the house. He talked me out of updating my moms restroom and talked me into remodeling another restroom. He stated one of our other restrooms had more damage than moms restroom. After I found someone else to do my moms restroom (which didnt need a need shower installation). Moms restroom floor was rotten and had more damage than the other restroom in the house. The restroom that was remodeled had a floor that was sturdy. Even though he had a device that detected moisture. The contract I signed did not show when my payments started or my interest rate. He had an electronic contract and said my payment would not start for another six months. I shortly started getting calls from the loan company asking for my payment information. I was confused so they sent me the loan agreement (without my signature). If I had seen this contract, I would not have approved. The interest rate was at *****%. The loan was financed at ****** when the bath planet document reads ******. 1. The totals dont match 2. Thats is an interest rate I would NEVER agree to 3. We agreed the payments would be deferred for six months. I texted the salesman about this contract and was told he no longer works there. When I asked to speak to a supervisor I was told, theres nothing anyone here can do for you, you need to call the loan company. The salesman also agreed to replace the sink faucet because it was an easy fix when I asked about the faucet he said, oh you still didnt get that fixed!
    Read More

    Customer Reviews

    53 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    David A

    5 stars

    02/06/2024

    ****** and ****** are very courteous, knowledgeable, and very professional. Very enjoyable

    Bath Planet of San Antonio Response

    02/12/2024

    We love when our clients have such a positive experience with the estimate! Thank you for the kind words about ****** and ******, they are great for our design team and our clients! Thank you for your 5 star review! 

    Local BBB

    BBB serving the Heart of Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.