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Find a Location

Jordan Ford, Ltd has 1 locations, listed below.

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    Business ProfileforJordan Ford, Ltd

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    13010 N Ih 35, Live Oak, TX 78233-2614
    BBB File Opened:
    2/1/1966
    Alternate Business Name
    • Jordan Ford
    Related Businesses
    Business Management
    • Mr. Mike Trompeter, CFO
    • Ms. Lindsey Brust, Marketing Director
    Contact Information

    Principal

    • Mr. Mike Trompeter, CFO

    Customer Contact

    • Ms. Lindsey Brust, Marketing Director
    Additional Contact Information

    Fax Numbers

    • (210) 477-8102
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ken R

    1 star

    11/17/2023

    The Reviews I'm as of this moment regarding the poor customer service is what I am experiencing right now. Jordan has been my truck for 4 weeks and as of today the truck is still not ready. When the truck was bought to Jordan for service for leaking oil one would think the first thing was to do a diagnostic test to make sure where the oil leak was coming from, After having the service done which took a week and paid for. My question to the service advisor was the smell of oil in the inside of the truck taken care of. I was told they did not smell any oil! Keep in mind after several individuals who worked on truck, no one spelled burning oil. After they checked they noticed the smell and found where the oil was leaking. Gave the OK to repair which end of taking 2weeks. **** paid and picked up the truck. As getting into the truck clouds of billowing smoke from oil was coming from underneath the hood. Now its week four, on a Wednesday and the promise it would be done today Friday. Not done and said maybe Monday of next wk. They don't return calls or messages you might leave. I am from out of town and should have returned 3weeks ago. But because of the dishonesty by Jordan Ford and their games I'm at their mercy. The $$'s I've spent so far. Had I only known!!! November 17th, 2023.

    Jordan Ford, Ltd Response

    11/20/2023

    Mr. *** thank you for sharing your experience with us. We regret to hear that your experience fell below our standards for customer service. We understand your frustrations and would appreciate an opportunity to improve your experience with us. Please reach out to me at ******************************* so I can learn more about your visit and see if we can solve anything that went wrong.

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