ComplaintsforRiveras Home Improvement & Tiles Work
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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
Hired Riveras Home Improvement in October to remodel our home.We have given ***** almost $60,000 in draw requests with the promise of purchasing materials and fixtures and he has not purchased what was promised and agreed upon. We have the proposal that was signed by both sides and submitted to bank and we have emails and texts from ***** stating that the draw money is for purchase of fixtures and cabinets and materials. He has tried to edit proposal to read that item are not included . We have original proposal signed and submitted to bank that reads included. He has not finished our bathroom, kitchen or any of the agreed upon projects. His workers are unqualified and many times the work had to be redone because we were not satisfied with the quality. Many days he would just send one guy to work and there would be days and weeks that no one would show up. He would not supervise his workers, nor check their work. We have been without a kitchen since December and upon the last draw in December, the communication is horrible, our requests of a breakdown of purchases has not been received and he has abandoned the job. We have been requesting a breakdown of purchases and he has yet to respond. I have a recent text stating he will not finish job and for me to proceed with litigation when I explained he either completed the project or return our funds. The work completed does not equal to the $60,000 he has stolen from us. We are requesting our funds back for work, material and labor not completed. We need to finish our project with the money the money he has stolen.
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Contact Information
Live Oak, TX 78233-2504
Business hours
Today,8:00 AM - 5:30 PM
MMonday | 8:00 AM - 5:30 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.