Business ProfileforDB Integrity, LLC

In late January, I contacted DB Integrity to provide an estimate for water mitigation services. I hired them and they completed the demolition and were paid directly by my insurance company for it. They also sent me an invoice for the amount directly, which I promptly paid. They did not inform me that insurance typically pays them directly for these services. After that, they rushed me to sign a contract on an iPad mini that apparently stated I would owe them the full amount of what insurance paid out to me directly for the rebuild claim or 30% of that amount if they did not perform any of the work. They did not make a good faith effort to explain what was in the contract. The contract was signed before the details of claim was even fully submitted by them the next day, so they interpreted the generic contract to be applicable to any amounts they independently submitted to insurance after the contract was signed. I told them there were several items of work that did not need to be performed, yet they submitted them on the claim anyway. They were unable to verify if any amounts were paid on the claim and pressured me into paying the 30% contract termination fee anyway. Furthermore, the amounts that they retroactively charged for the services that were performed were not previously agreed upon and were unreasonable. For example, I made it clear to them that the water mitigation services were not an emergency, yet they added "emergency services" as a charge anyway. They made no effort to remedy the concerns I had when I expressed them over the phone. Needless to say, I did not have faith in their integrity and elected to handle the rebuild on my own. They gave me a deadline to pay the contract termination fee and since I did not have time to deal with it at the time, I caved and paid them for work they did not perform. They tried cutting me a deal to leave 5 star reviews in lieu of paying the full termination fee.