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ComplaintsforAdventure Caravans Inc
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Complaint Details
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Initial Complaint
02/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Have attended 2 Adventure Caravan rallies recently & signed up for several other tours. Needed to cancel several trips these past couple years due to Covid, in the beginning, but recently due to other issues. Currently HAVE several Adventure Caravan Travel Certificates we have tried to use, but due to their RECENT CANCELLATION POLICY CHANGES, we NO LONGER wish to do business with them any longer. We have now LOST $500 of our hard-earned money paid to Adventure Caravan as a deposit for a recent stationary rally. THAT IS $500 OUT OF OUR BANK ACCOUNT (wallet) that we could have put to better use! WHO in this day & age can afford such losses??? Representatives dont care that they are robbing us of their regular cancellation fee. In TINY print, the stationary rally we signed up for is one that they consider as a SPECIALTY rally, so there is an ADDITIONAL cancellation fee with their standard cancellation fee. Should NOT be allowed to charge both a standard cancellation AND an additional cancellation fee.Business response
02/16/2022
We have tried calling them to make sure they realize that the $500 is a credit voucher that they can apply to another tour. Ill keep trying to contact them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.