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Complaint Details
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Initial Complaint
06/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Carmila Davis tax office has 4 years of taxes and will not return my calls. 2 locations High ***************************Business response
06/23/2022
************* was contacted several times by our office -- She meet with several people in July 2021 including ******** who gave her a list of missing information we needed to be able to complete her returns. Her 2018 was actually done by ********************** We received the missing information on Jan 17, 2022 -- at which time we proceed to complete the 2019, 2020 and 2021 tax returns - these were completed March 23rd and April 2nd -- She was contacted then several times by ********************* and ********************************* as well. She then was contacted two additional times -- when she was talking to the office manager *************************** on **** she even stated she had the results of the tax returns memorized. We discounted her **** as that was an issue and have since actually filed all the returns. She stated she wanted an appointment with me and again we have called and text waiting to set up an appointment. We truly believe that we have be in communications with her throughout the complete process and will continue to do so. As a matter of fact today three of us have tried calling her with no return call. Thank you Carmela Davis, CPA
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.