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Find a Location

East Texas Carports has 1 locations, listed below.

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    Business ProfileforEast Texas Carports

    Carport
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.8/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/8/2020

    Years in Business: 4

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1000 1/2 W Cotton St, Longview, TX 75604-5560
    BBB File Opened:
    10/28/2020
    Years in Business:
    4
    Business Started:
    10/16/2019
    Accredited Since:
    12/8/2020
    Type of Entity:
    Partnership
    Alternate Business Name
    • East Texas Carports LLC
    Business Management
    • Mr. Alfredo Rubio, Owner
    • Mr. Oscar Rubio, Office Manager
    Contact Information

    Principal

    • Mr. Alfredo Rubio, Owner
    • Mr. Oscar Rubio, Office Manager

    Customer Contact

    • Mr. Alfredo Rubio, Owner
    • Mr. Oscar Rubio, Office Manager

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    ON 7-11-23 I WENT TO SHED AMERICA iN TEXARKANA TEXAS AND TALKED TO GABE AND WE DISCUSSED THE SIZE OF THE CARPORT AND THE PRICE. WENT BACK ON 7-12-23 AND PAID $272.78 TO PAY A DOWN PAYMENT TO EAST TEXAS CARPORTS IN LONGVIEW TEXAS. THEY ARE THE ONES TO PUT CARPORT TOGETHER AND TO DELIVER IT TO ME AND SET IT UP. GABE TOLD ME THAT IT WOULD BE 7-10 DAYS FOR DELIVERY AND SET UP. STILL NO CARPORT ON 8-17-23. I HAVE CALLED THEM 3 TIMES AND THEY KEEP SETTING THE TIME BACK ON DELIVERY AND SET UP. IM BEGINNING TO THINK IT MAY BE A SCAM.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    HELLEN H

    1 star

    11/16/2023

    WE ARE BEYOND DISAPPOINTED WITH SERVICE, WORK CREW, AND LACK OF SKILLS AND TOOLS TO COMPLETE TASK WITHOUT HELP FROM THE PURCHASERS. WE BOUGHT AND PAID CASH FOR A 16X35 CARPORT WITH 5 FT PORCH ON FRONT AND 10 FT ON BACK. WHEN THE WORKERS ARRIVED 4 HOURS LATE THEY WOULD NOT EVEN START WORK WITH ****** MORE TO ASSEMBLY THE CARPORT STRUCTURE BECAUSE IT WAS ON A PLATFORM ON GROUND. THIS WAS NOT IN CONTRACT AT ALL. THEY GUYS COULD NOT EVEN READ BLUE PRINTS AT ALL. DID ANOTHER JOB BEFORE THEY CAME TO DO OURS AS WE WERE TOLD WE WOULD 1ST ON LIST NOT SECOND NO PHONE CALLS EXPLANING THEY WOULD BE LATE. THEY GOT TO LAKE AND SEEMED TO BE UNPREPARED IN ALL ASPECTS. THE ***** HAD TO BE CUT AND REDONE. WE HAD TO PAY A LOCAL WELDER TO COME AND DO THE WORK. THEN THEY STARTED WORK AT 115PM ON FRIDAY. WE CLOSED BUSINEES TO BE THERE TO BE SURE IT WAS DONE CORRECT. THEY SAID THEY WOULD NOT FINISH THAT DAY BUT BY 2 THE FOLLOWING DAY. THEY KNEW THEY WOULD NEED GENERATOR, BUT DID NOT BRING GAS FOR IT. SO ONCE AGAIN WE LET THEM USE OUR GENERATOR AND OUR GAS (NOT CHEAP AT ALL). THEY WORKED TIL 415 AND LEFT RIGHT AFTER WE DID AT 4. WE HAVE FRIENDS WHO WATCHED THEM LEAVE. THEY ARRIVED THE NEXT DAY AT 9AM OUR FRIENDS CALLED AT 8 AND SAID THEY ARE HERE BUT JUST SITTING/. WHAT DO YOU WANT ME TO DO IF ANYTHNINGS. WE ASKED THEM TO SEE W HAT THE PROBLEM WAS WITH JUST NOT WORKING. WE HAD ANOTHER CONTRACTOR WHO WAS TO DO HIS PART OF PUTTING PONTOONS UNDER HOUSEBOAT AT 2PM. WELL ONCE AGAIN THEY DID NOT DO WHAT THEY SAID. WE SAT IN CHAIRS ALL DAY SATURDAY FORM 9 TIL 6PM NO FOOD NO SHADE. THEY HAD TO GO BACK TO SHOP BECAUSE THEY DIDNT HAVE ALL THE SUPPLIES TO COMPLETE THE **** THE 3 MEN DID NOT EVEN KNOW HOW TO USE A SQUARE. WOW!!!!!!! THEY PUT ***** TRIM INSTEAD OF WHITE ON BUILDING. THEY ARE THE WORST COMPANY I'VE EVER DEALT WITH. PLEASE DON'T EVERY BUY ANYTHING FROM THEM, WE HAD TO HELP THE SECOND CONTRACTOR ON SUNDAY DO THE **** UNDER HOUSEBOAT. THEY SAID THEY WOULD REFUND ****** JOKE. STILL NO CK

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