ComplaintsforEast Texas Professional Credit Unions

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ****************************** I am asking for your assistance in removing East Texas Professional Credit Union from my credit report. A few years ago, my father, *************************, added me to his credit card to help build my credit. Earlier this year my father removed me from the credit card. He recently filed for bankruptcy in April, and we noticed that the bank never removed my name as requested. I am concerned that this is affecting my credit. I still see my name on a bill that I am not responsible for. Although my father requested and signed to revoke my name from the card prior to him filing bankruptcy, my name still appears. I have never used the card. My name was added only to build my credit. The bank is trying to make me responsible for paying the credit card. I am desperately asking for your assistance and appreciate your time and help. Please let me know if you need anything else.

  Business response

  07/09/2024

  ***************************** was added to his father's credit card in June 2020 as **************** stated in his complaint.  He was added as an authorized user at that time.  The document ****************' father signed clearly states that his son bears no responsibility for payment of the credit card.  Parents often use this option to help their child build credit, as **************** stated was the case in this situation.  ***************************** was removed as an authorized user on this account in March 2024.  Unfortunately, ****************' association with credit reporting for the credit card was not removed.  We humbly apologize for the error and have started the process to correct ****************' credit report.  

  **************** stated in his complaint that the Credit Union is trying to make him responsible for payment of the credit card balance.  As an authorized signer, **************** has never been responsible for any activity on the credit card and has no responsibility for the balance following his father's bankruptcy filing.

  Again, we apologize for the error in removing credit reporting for **************** and trust we have brought a satisfactory conclusion to this complaint.

  Sincerely,

  ************************

  SVP - Operations

  Customer response

  07/17/2024

  I have reviewed the business response and accept this resolution. I will continue to monitor my credit report and look forward to no longer receiving a bill.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My parents recently filed for bankruptcy and the bank has taken all of my money that I earned since I was a child. When I was younger my mother opened up a minor account for me. The checks I received from modeling as a youth was deposited into that account. The money I earned from working while in high school, college, and as an adult all went into my account. Once I was over the age of ************************** order for my mother to be removed off of the account and the account to no longer be a minor account, we had to sign for it. We both came in a few years ago and signed the electronic pad. We did not see nor get a copy of what was signed. We were told there wasn't anything else to be done and that my mother's name was off the account. It wasn't until after my mother filed bankruptcy that we found out her name was still on the account. The bank lied to us and now has stolen my entire life savings. This is all of my money not my mother. She was not authorized to be joint. The bank mislead us and placed her as joint on my account without my knowledge. Please help get my money back.

  Business response

  07/09/2024

  **************** opened her minor account with her mother in May 2016.  When a minor reaches the age 18, the Credit Union policy is to request the young adult and the parent to sign a new signature card to update records since the young adult is no longer a minor.  It is entirely the decision of the young adult if they would like to remove their parent from the account at that time.  In this case, **************** did not immediately update her records when she turned 18.  On April 30, 2022, **************** and her mother went to the Credit Unions branch in ******* and signed a new signature card to update credit union records.  The notation on the card states the account was being updated to a general account from a minor account.  There is no mention of removing **************** mother and she in fact signed the signature card to remain on the account.

  
  The Credit Union has not removed any funds from Ms. ******************** Unfortunately, **************** is caught in her mothers bankruptcy filing. Since her mother is an owner of **************** account, the funds are a joint asset for her mother and are held during bankruptcy proceedings.  The Credit Union has the funds on hold on the advice of legal counsel as the attorneys work through the bankruptcy proceeding. 

  
  Release of the hold is pending instructions from legal counsel or the bankruptcy court.

  Sincerely,

  ************************

  SVP - Operations

  Customer response

  07/17/2024

  I am rejecting this response because of several reasons. Your policy is not easily available. At the age of 18 I was away in college. My mother and I came in and asked to remove my mother from the account. The lady had us to sign a signature pad for electronic signing. We did not receive any documents nor was we shown what was signed. We trusted the bank staff, who is the expert, that my mother's name was removed. She said that was all we had to do. All statements and letters that was sent or provided to me displayed my name only. I had no idea the lady did not do what we asked her to do. Immediately after I filed this complaint my mother's name has mysteriously appeared on a letter with my name. The letter was for insufficient funds. I was also charged a fee for insufficient funds that should not be insufficient. I am hurt and sick behind all of this because this was my entire life savings and all of my money that I worked for. You are now trying to cover up and add my mother's name as a joint on correspondence. I want all of my money.
  

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a text on 6/13/22 regarding possible fraud asking if two purchases were made by me. I answered no. It said my card was blocked and to go to financial institution to get a new card. I notified the person at the hallsville branch of the issue and that I needed a new card. The charges were noted as pending on my account and I got a new debit card. On 6/14/22 the charges that were showing as pending were withdrawn from my account despite my telling them that I did not make those charges. I was then given a phone number to call to dispute the charges. They tell me it will take up to 14 days to get my money back that they knew was not a charge I made. I asked for assistance and basically they just told me theres nothing they could do. I have bills due in two days that this money was supposed to cover.

  Business response

  06/30/2022

  On June 14, 2022, two debit card transactions from ************ posted to ****************' account.  Debit card transactions for our account holders must be disputed through our third-party processor.  The staff at our Hallsville Branch followed procedure by providing the information for **************** to dispute the transactions.  Once the transaction(s) are disputed, our processor enters the information for the chargeback process.  The Credit Union typically receives disputed transactions in three to five business days.  Upon receipt, the Credit Union typically provides provisional credit to the cardholder pending the outcome of the investigation.  In ****************' case, the Credit Union received notification from our processor on June 21.  **************** was provided provisional credit to her account that day.

  
  Federal Regulation E requires financial institutions to provide provisional credit (pending the outcome of the investigation) no later than 10 business days following the dispute.  **************** was provided provisional credit to her account well within this timeframe.  While it is terribly inconvenient when your debit card is compromised and funds are removed from your account, there are procedural channels that must be followed to ensure all cardholders are treated fairly.  

  
  I hope that this explanation satisfactorily answers this complaint.

  
  ************************
  Senior Vice ********** **************

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