![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLone Star Builders and Design Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello, I requested a quote on the following work; a tiny home, add on master bath with closet and add on laundry room during the month of January 2021. Of the several quotes I moved forward with Lone Star Builders owned by *** ***** with an agreed upon amount of approximately $68,000. After the snow storm, we readdressed price increase in material and I was quoted an increased cost to $73,500. To date I have paid $70,000 and have not one of the jobs completed. Today is December 7. *** asked twice before about more money and I refused due to the amount I have already paid and nothing complete. Today, he told me he wasnt spending any more money and I would have to pay moving forward. He has blatantly ignored our requests for receipts and has now stopped showing up to do work. I am fearful that we have spent so much money and nothing will be complete. This has given me so much anxiety I can hardly sleep. Ive reached out to builders association and tried to contact lawyers but no one has called me back. I dont know what else to do and now he is being disrespectful telling me what he is and is not going to do and when. I feel like I am being bullied as a customer because he knows what position he has put me in. He continues to not provide any receipts please help me I feel like I have been taken advantage of. Our hot water is now not working since he added the plumbing he has not addressed this, he said no one was available. the granite slab used on our shower was not chosen by us and he wont remove it. our laundry room design he wouldnt change and now I dont have a choice but to deal with it. This was suppose to be our forever home which is why we invested in it. I cant get any answers and I still owe the bank for the loan I had to take out I am lost please help me. I just want the work done and it to be of good quality. please help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.