ComplaintsforBlake Furniture, Inc.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have two late payments on my account and they are not correct. One payment is not actually 30 days past due. It was marked 30 days past due before the actual 30 day time period. The second late payment is a mistake by the vendor and was paid on time. These mistakes are affecting my credit in a negative way and I need to have this resolved and taken off of my credit report.

  Business response

  06/27/2024

  I reviewed the current open account for *******************.   It appears that a full payment of $155 was not made in January of 2023.   The account was then caught back up in May of 2023.   During that time, the small unpaid portion of $5 did fall into the ******************************************************************************************************************** 30 days, thus negatively impacting her credit.  

  Having said that this account is in good standing and being paid off in a timely manner per her contract, I have made adjustments to her account as of today to remove the negative remarks for this account **********  opened in May of 2023 in our computer system.    We upload our credit reports monthly to the Equifax Credit Bureau.    Our next upload in Mid July will remove the negative remarks for this account at that time.

  Should ******************* have any other questions or concerns regarding this matter, she should email me at ******************************* and I can assist her quickly.

• Initial Complaint

  10/21/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 recliners from Blake Furniture in Longview. As I was checking out, I asked the clerk if the chairs had a warranty, she said yes it had a one year warranty. After the delivery men left, we sat in the chairs 2 days later. One of the chairs was fine, but the other leaned to the right and the foot rest would not stay up. I called on the 3rd day and complained and the clerk said they would send someone out to look at it. They sent the same delivery men, and they said it was fine and we were sitting in the chair wrong. After another week, we called again as it was getting worse, they said they would talk to the mgr and see what he could do. No solution. Last week, I called for the 3rd time and they said the mgr would contact me today. When he called he said since I bought the lowest price chairs, they all had the same issues, and the warranty would not cover it. Why offer a warranty when you won't back it up? It is not like I waited a month to complain, it was 72 hrs

  Business response

  11/09/2021

  Business Response /* (1000, 6, 2021/10/27) */ Contact Name and Title: **** ***** Store Manager Contact Phone: XXX-XXX-XXXX Contact Email: *************************** The only complaint that you ever called about was the recliner leaning to one side slightly more than the other. when the men came out and measured the distance from the floor to the bottom of your recliner, there was only a half of an inch difference in the two sides. The footrest would not stay up because you were sitting on the front edge of the recliner making it almost impossible to recline correctly. After I spoke to you last week, I made the decision to CHANGE THE RECLINER OUT FOR YOU. Even though there is nothing to repair or replace on the recliner, or anything under warranty that covers this, I want you to be happy and know that we did our best to take care of you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩