Business ProfileforLollar's Jewelry

I took 3 watches for battery replacement early Sept 2022. At pu ***(Owner) told my *********** that she lost the cell strap for the Rado (a piece that screws down over the battery, often needed for a positive contact & hold battery in place). Sd much time spent to find it. Didnt work with new battery must send to repairman. Est for new movement & 2 loose screws on back, per ***** $395 cash or if using credit card shed have to charge sales tax.1/10 At pu i asked ***(owner) to record all that was wrong & done, warranty on recpt. She wrote movement replaced and 2 screws replaced. Sd shed have to ck with repairman for the rest. 1/27 ***** sd movement replaced & 6 MO warranty. Then ****** (not *****) sd the watch battery had leaked, screws missing, not loose. I told her that I was concerned that *** had initially lost the cell strap & this is the first Ive heard about battery leaking. She became agitated, felt I was accusing them of something, gave phone to *** who said what is this about? I explained from the start of bringing the 3 watches in. She said she didnt remember losing the cell strap. I told her I was concerned that the missing cell strap, loose/missing screws might have caused the watch not to work and that I would like to understand how that was reviewed prior to replacing the ************* just now hearing about the battery leakage. She began raising her voice telling me the cell strap had been found (she remembered now) & blasted me with the ***************** long ************** dont share every detail with their customers. I tried to calm her saying thats why I came to ******** was hoping we could have a calm conversation about this. She shouted what is it you want, I dont even understand what you are saying. Tried to explain again. She continued to shout, said something about me contacting BBB and hung up on me. I expected more from them-respectful conversation about my concerns and an attempt at rational reasoning/resolution.