Business ProfileforSweetHoney Clothing

I recently ordered several clothing items from this company. After weeks of not receiving my order(s) or any updates from Sweet Honey I reached out to the company. They were not helpful at all and just told me to keep waiting. After waiting longer I had to reach out again before they would put any effort into finding the order and were rude. Finally I received my order and was not happy with the color difference from what it looked like in person compared to the website photos. Two of the items were the same print but in different sizes for my older and younger daughters. I returned the two dresses and was only refunded for one of them. I reached out to Sweet Honey and they said that one of the dresses had been worn and had stains all over the front of it and they wouldnt be giving me a refund and they sent the dress back to me. This is a complete lie and is only retaliation for me telling them they needed to do a better job with their customer service when I previously reached out about where my order was. My daughter never wore the dress and it was in brand new perfect condition with no stains when I shipped it back to them. I asked the representative to provide a picture of the stains and she couldnt provide one. She also said she couldnt accept the refund because it wasnt in the exact same bag it was shipped in. What company says that?! If I hadnt asked about my refund they wouldnt have even notified me about sending the dress back or have provided me with a tracking number. Ive yet to receive the dress back in the mail. Companies shouldnt be allowed to do customers this way. I have spent thousands of dollars over the span of 8 years and the rudeness and dishonestly Ive been shown is unacceptable. I want my refund amount of $30.74 from order #A1046414