Business ProfileforAquanauts Custom Pool & Spa, Inc.

My family purchased a pool from Aquanauts in 2022. The entire project was completed in December 2022. In late December we noticed problems with the Mastic around the pool coping. The mastic was peeling away from a number of tiles and has a gap between the tiles and decking. The warranty on the contract specifically states that the "concrete decks, tile, and coping" are covered for "1 year". I sent an email to Aquanauts along with a photo of the issue. They responded by stating that a representative came out (we were home and never notified) to observe the tile and I received the following email: "***** went out today and looked at your Coping, Decking and Mastic. The concrete has shifted like I had explained in the previous email. Concrete will always shift, that is why the mastic is installed. We have had more movement in the concrete this year due to the drought that we experienced. Concrete shifting is not covered under warranty. We can have mastic come down and reapply the mastic to seal off any of the gaps that have been caused by the movement. Please let me know if you would like to have them come down and I can give you a cost for the repair."The concrete deck shows no sign of settling (no cracks) and there is no evidence of ground shift. The mastic, deck, and coping are clearly covered under the 1 year warranty. I contend that this is a faulty application and/or failing product in this area of the pool and I should not have to pay for the repair to the mastic. My research indicates that the industry standard for mastic is 5 years on a new application. I am asking Aquanats to stand by their reputation and the warranty and replace the defective section of Mastic on our pool. I've mentioned this to them in a response and they are not responding.