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ComplaintsforImpact Collision Center
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A personal vehicle was taken to this business for repairs on Friday, May 13th. The business owner said it would be ready in 2 hours, but failed to meet that deadline and kept it over the weekend. The following Monday, the car should have been ready, but the business said they needed more time. This has happened continuously since. The car should be ready, but they say there is more that needs to be done every time efforts are made to retrieve the car. Today is June 7th, and the car is still not ready. Seeking resolution in terms of getting the vehicle, finished, at the agreed upon price of $130.Business response
06/28/2022
Business Response /* (1000, 5, 2022/06/16) */ Customer brought vehicle to the shop, when i saw the vehicle (1991 oldsmobile), i was going to tell the customer that there was nothing we could do because of the damage on the front end. My production manager went and talked to the customer and told him we would try to help him out and put on the used parts that the customer brought with him. My production manager told him we would only charge him 2 hours of labor to do that for him (again just trying to help him out). We never said it would only take us 2 hrs to finish the job. We ran into many issues with parts not fitting correctly due to damage on front end, even after we attempted multiple body pulls (which were not part of the agreement, we did that as a courtesy) then we ran into issues with the wire harness for the headlamps. My technician finally got everything to fit the best we could. When everything was said and done we ended up not even charging the guy for anything. I guess this is what we get for trying to help someone out...
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.