ComplaintsforLubbock National Bank

• Initial Complaint

  02/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  LNB closed my bank account and put my money on a cashiers check without my permission. Then, hear say with no real sources was used to falsely accuse me. Whenever I would update personal information company would give me satisfaction personal information was updated or update my personal information without my permission. Also, more than one unauthorized charge was made onto my account without my consent.

  Business response

  02/16/2024

  Complaint:

  LNB closed my bank account and put my money on a cashiers check without my permission. Then, hear say with no real sources was used to falsely accuse me. Whenever I would update personal information company would give me satisfaction personal information was updated or update my personal information without my permission. Also, more than one unauthorized charge was made onto my account without my consent.

  Response:

  LNB closed the account for ************************* on February 10, 2023.  **************** filed several debit card disputes for transactions she actually initiated and therefore the bank did not reimburse her account.  The final decision to close her account was due to the fact she was treating our employees badly by using foul language and hand gestures.  

  This complaint was filed over a year ago and LNB just learned of this BBB complaint recently as we had not been a member of the BBB during that period. 

  Please contact for further information.

  Customer response

  02/19/2024

  I only remember of the hand gesture that they found offensive. If I knew that hand gesture was offensive I would've never done it. Other than that I never used inappropriate comments or words with them. If so, then I need a reminder to recall and even then Im sure I wont recall ever doing so. So to close my bank account in regards to fraudulent accounts not my fault still seems unjust and inhumanly cruel. Personally, I dont think theres a reason to close my account. 

  Customer response

  02/19/2024

  I am rejecting this response because: All I recall is the hand gesture that I gave and if I knew it was offensive like they said it was I wouldve never done it. I do not recall using inappropriate comments or words with them. If so, then I need a reminder of all the things I said wrong and even after Im reminded Im sure I still wont recall. Therefore, I believe that the decision to close my bank account in regards to fraudulent accounts not my fault was still unjust. Personally, I think the decision to close my account in regards to fraudulent accounts not my fault was inhumanly cruel. 

  Business response

  02/23/2024

  This is in response to the customer complaint rejection.

  The decision to close the account we felt, was mutually beneficial as both parties could not come to an agreement.  The charges in question had been a recurring charge to the account and therefore were legitimate charges.    *********** used a third party processor to initiate the transaction and charged a convenience fee to process the payment.  

  Our records indicate the customer had been asked not to speak with bank staff rudely and when she used hand gestures the bank decided it was time to close the account.

   

   

   

  Customer response

  02/23/2024

  I am rejecting this response because: Some of the charges were not legitimate because they were not charges made by me. I only made a rude hand gesture one time and whenever I spoke rudely to your management, which I dont recall, I was never advised of it at the time of the offense. I was not handled right and thats a fact. If thats the case waiting until who knows who to commit fraud in my name and use excuses about my rude hand gesture, and rude comments that I still dont recall is not a good reason to close my account. Especially if you didnt address the rude comments at the time of the offense until charges that were not my mine were made on the account. Thats not an excuse to okay fraud in my name or close my account. 

• Initial Complaint

  03/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In February of 2021 I got a car loan through this bank. At the time I also had a bank account through chime. I decided to close my account with chime due to some discrepancies and open an account with ********************. Just to clarify, the loan is through Amarillo National bank which is still the same bank as Lubbock National Bank. In August of 2021 they tried to auto draft from chime and I didn't find out until they called informing me that the payment was declined. I told them that I no longer had chime and that I had opened an account with them and it should be drafted from that account. They claimed to have corrected it. Four times already they have tried to draft it from chime causing a negative impact on my credit. Earlier this month of February 2022 they called informing me that my payment had been declined once again stating that the draft from chime had been declined. Once again I told them that this was the fourth time this has occurred and that I had contacted them multiple times to correct this issue. I am tired of this and want something done especially because my credit score has been affected.

  Business response

  02/05/2024

  I have called the customer and left a message to discuss the issue and assist the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩